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Services A-Z (125)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

ADA 508 Compliance

Alumni Email Account Request

CMU utilizes Microsoft Office 365 for Alumni email and calendaring

Analog Landline Phone

The traditional (legacy) alternative to VoIP phones. Analog phones are installed in classrooms, business offices, and in all residence hall rooms.

Antivirus Management

Atlassian Confluence

Wiki-Style OIT internal documentation.

Automatic Call Distribution (ACD)

ACD manages incoming call volume and routes to a fixed group of agents depending on availability and workload.

B

Backup

Bb Transact Register/Reader Support

Bb Transact Register/Reader Support is used in conjunction with card readers and registers across campus. This should not be confused with the Blackboard Learn online learning management system, which is a separate service.

Blackboard Learning Management System

Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

C

Cable TV

Cable TV service is available in all on-campus residences and some business offices.

Campus Computer Labs

In addition to the Virtual Lab environment and physical machines located throughout Park Library, there are several smaller computer labs available across campus.

Campus Printing (PrintQ)

PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.

Central Alert Emergency Notification

Central Alert is used to broadcast notifications to thousands of CMU community members (and devices) in the event of an emergency affecting the campus community.

Cisco Jabber Instant Messaging

Jabber can be used to exchange instant messages between users both internal and external to CMU, and also allows for voice or video calling.

Classroom Audience Response

The Top Hat Classroom/Audience Response System is a 100% web-based solution that offers presenters the ability to interact with face-to-face and online audience members via web-enabled devices (smart phones, tablets, laptops, desktop computers, etc.).

Classroom Equipment Consultation and Training

Media Services will provide consultation services to better understand new installation or upgrade requests related to the mediation of classrooms or other spaces.

CMU Device Problem

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

CMU Device Question/Request

Do you have a how-to question or need to request information about a CMU device? Submit questions or requests about CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

CMU Partners Administrative Applications

Applications and technologies supporting the efficient operation of the CMU Partners business functions.

CMU System or Process Training

OIT can facilitate access to training on various technology-related processes and systems.

CMU Web Applications

CMU develops, hosts, and provides support for a number of custom web applications including Course Search & Registration, Degree Progress, and Personnel Transactions.

Computer Purchase Program

Use CMU's purchasing power to your advantage!

Computer Repair

Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.

Configuration Management

SCCM

Connect Service and Device Eligibility and Pricing

CONNECT CMU provides discounted rates for AT&T, Sprint, and Verizon cellular services.

Creative Media Production

Request assistance with audio/video production services.

Customer Relationship Management (CRM)

Also known as Talisma or CampusNexus CRM.

D

Database Hosting

The Office of Information Technology offers the ability for staff to host databases for applications in a highly availability Microsoft SQL Server environment.

Degree Progress Admin New Account or Security Change Request

The Degree Progress application, formerly known as Advising Workbench, is used by students and advisors primarily to track academic progress.

Departmental File Storage

Storage is available for administrative collaboration and sharing of files among staff.

Development and Fundraising

Advancement staff work with College Development Officers and help maintain relations with CMU Alumni.

Digital (VoIP) Landline Phone

Voice over Internet Protocol (VoIP) telephone service is a replacement for legacy (analog) telephone service.

Digital Signage Request

Digital Signage is available in many locations across main campus and beyond. Slideshows vary across locations, but all provide useful information to their audiences.

DMCA (Copyright) Incident Reporting

Digital Millennium Copyright Act (DMCA) infringement complaint notifications.

Dropbox File Storage

Premium storage is available to CMU employees at a monthly rate, but should be considered only if Microsoft OneDrive File Storage is not a viable solution.

E

eLearning Course Production Support (CoursePro)

CoursePro service is available to support faculty developing or revising online courses with Blackboard-specific production tasks.

Electronic Medical Record and Practice Management

The EMR and PM systems help to deliver quality patient care for our students, faculty, staff, and community members.

Email Spam Identification and Filtering

CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.

Ethernet (Wired) Network

CMU provides high speed Ethernet connections in all residence, administrative, and academic buildings.

Event Recording and Live Streaming

Record event audio and video and offer live streaming from a departmental website.

Exception or Other Account

Requests for account creation for visiting scholars, vendors, or guests (when normal Guest Accounts will not suffice) must be submitted to the Help Desk at (989) 774-3662.

Exception or Vendor Email New Account or Change Request

Exception or Vendor email accounts can be created upon request when normal guest accounts will not suffice.

F

Financial Aid Management

ProSAM

G

General Student, Faculty, and Staff Email and Calendaring Assistance

CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.

General Technical Support / Request

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Global ID Account

Your Global ID is the username that you will use for most core CMU campus systems.

H

Healthcare Marketing and Communications Requests

Request service or consultation from the Health and Medicine Marketing and Communications leads in partnership with Healthcare IT.

Help Desk Guest Account

A Guest Account can be assigned to short term visitors, conference attendees, collaborators, and colleagues at other institutions who visit CMU and require temporary access to technology resources.

HIPAA Training

HIPAA training is a required for anyone that needs to interact CMU’s Electronic Medical Record systems.

HP Managed Printing Services

The HP Managed Printing Service is a service to receive supplies from HP for enrolled printers

I

Information Technology Service Management (ITSM) and Project Portfolio Management (PPM)

Request information about (or access to) the TeamDynamix ITSM or PPM systems.

K

Knowledge Base and Self-Help Resources

Self-help resources are available at kb.cmich.edu.

L

Lecture Capture

Lecture capture and the Chipcast service are powered by Panopto.

Library Guest Patron Account

Access to workstations in Park Library requires a current CMU Global ID or Guest Patron Account.

Library Services, Resources, and Systems

Request assistance with a variety of Library services and resources.

Listserv List Request

Request new Listserv Lists.

M

Media Duplication and Conversion

Convert content stored on legacy media into a format suitable to post on Blackboard.

Mediated Classroom Technical Support

The Help Desk provides dedicated mediated classroom support and may dispatch technicians for on-site assistance.

Mobile Device Repair

A variety of repair options are provided that cover phones, tablets, and e-readers.

N

Network Access Control

Network Access Control helps preserve the integrity of the CMU network.

Network Guest Self-Registration Account

Guests may obtain network access by providing the necessary information.

Network Infrastructure Services

Network Infrastructure Services include Campus Backbone, DNS, Network Registration, Static IP Addresses, and VLAN Management.

New Connect Service or Device Request

Request service as a new customer or a new device as an existing customer.

O

Office 365 Group Request

Office 365 groups allow collaboration with a collection of people utilizing many of the applications available in Office 365.

Office 365 Tools

Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.

OneDrive File Storage

Microsoft OneDrive for Business is a cloud storage service that allows users to store, share, and collaborate on documents.

On-site Event Technical Support Request

Request on-site technical assistance for special events. These requests will be routed directly to the assigned techs that support your department.

Other Department-specific Requests

Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.

Other Specialized Academic-related Applications or Requests

Many departments rely on specific and/or unique software and hardware to support the academic needs of each area. Consider this the "catch-all" spot to submit miscellaneous requests related to academic applications.

Other Specialized Department-specific Applications or Requests

Many departments rely on specific and/or unique software and hardware to conduct regular business. Consider this the "catch-all" spot to submit miscellaneous requests related to department-specific or enterprise applications.

P

Perceptive Content Account Deactivation Request

Request the removal of permissions from or the deactivation of a Perceptive Content/ImageNow account

Perceptive Content New Account or Security Change Request

Request access to the Content/ImageNow system and/or existing drawer implementations

Perceptive Content System

Request technical assistance with Perceptive Content/ImageNow

Personal Device Problem

Do you need help? Is your computer or mobile device just not working correctly? Submit a request for help here!

Personal Device Question/Request

Do you have a how-to question or need to request information about your personal device? Submit it here!

Physical Security

Cameras, alarm panels, and access control help provide Physical Security and protect members of the CMU community and CMU assets.

Physical Server Hosting and Maintenance

Power Management

To manage power, you must first understand power.

R

Reporting and Data Services (Data Warehouse)

The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.

Research IT Support

Request assistance with IT-related compliance for research, grants, and contracts.

Residential Housing

Faculty, staff, and students utilize the residential housing application to apply to live on campus, set lifestyle preferences, and choose accommodations.

Residential Services (ResNet)

Malware removal, network connectivity assistance, and operating system security services are provided to on-campus residents at no charge.

Resource Room Calendar New Account or Change Request

Office 365 has mailboxes specially tailored for rooms and equipment so that these resources can be scheduled for use in the Calendar.

S

SAP Basis, Student Lifecycle, Financial, and Human Resources Management

CMU utilizes SAP enterprise software to manage the core education, business, and administration functions of the University.

SAP New Account or Security Change Request

SAP accounts and changes in access must be requested and are subject to supervisor approval.

Scantron Test Scoring Services

Test and survey scanning services are available at the Help Desk and in most cases handled while you wait.

Server Backup and Data Recovery Services

Service Portfolio and Catalog Management

Request information about services listed in this Client Portal, or suggest changes to be considered here.

Shared Departmental (Logon-by/Group) New Email Account or Change Request

Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.

SharePoint Team Sites

SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.

Skype for Business Instant Messaging

Skype for Business offers enhanced messaging abilities and interfaces with other campus systems, including Office 365 email calendaring.

SMTP Mail Relay Request

An SMTP relay allows Campus users to programmatically send mail from their applications to their target users without having to run their own mail server. Common uses range from servers that may generate high volumes of mail to low volume printers, scanners and multifunction devices. This service can be used where a smart-host is required. This can be used to send mail to both campus and non-campus mail addresses. This service is insulated from spammers by maintaining a table of IPs allowed to relay.

Software Distribution

Software Center

Software Installation Request

Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.

Software Licensing

Generally, most software licensing occurs at the institutional level.

Software-based Training

OIT offers access to software-based training through Microsoft's IT Academy and may assist in securing additional training resources online.

Source Code Management

Request assistance with OIT's development tool suite powered by Gitlab, a version control platform.

Specialized Academic Applications or Requests

Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.

Specialized Administrative and Clinical Applications or Requests

Many unique IT applications, services, and partnerships are established to support administrative and clinical operations for CMU and CMU Partners.

Studio Request

Request a block of studio time to record multiple lecture videos

Syllabus Creation and Management

Standardized syllabus creation and management involves the use of the Syllabus Build Tool, also known as the SBT.

T

Telecom Service Add, Move, or Information Update Request

Also referred to as telephone move, add, or change (MAC) requests.

Telephone (Voice) Conferencing

Charges apply and based on usage. Voice Conferencing is hosted by WebEx, and requires a WebEx account.

Timelink New Account or Security Change Request

Timelink is the university's time and attendance system.

Timelink System

Timelink is the university's time and attendance system.

U

UDrive File Storage

V

Video Conferencing

Dedicated hardware and/or recurring monthly charges may be necessary to provide Video Conference services.

Video Streaming

Centralized video sharing services.

Virtual Lab

Access specialized software, UDrive, and PrintQ from anywhere!

Virtual Private Network (VPN)

The VPN provides a secure method for accessing on-campus resources.

Virtual Server Hosting and Maintenance

Voicemail

The voicemail system can be accessed by dialing (989) 774-7000.

W

Wait List Admin New Account or Security Change Request

The Wait List Administration application allows faculty and staff to enable wait list functionality for individual courses, view students on an active wait list, and more.

Walkie-Talkie

Walkie-Talkie devices are available for departmental use across campus.

Web Conferencing

Web Conferencing requires a WebEx account. Charges are incurred for telephone audio use within WebEx.

Web Content Management

CMU utilizes Microsoft SharePoint to manage web content.

Web Environment and Navigation

Request short URLs and assistance with the underlying structure of the CMU web environment.

Web Governance

Request a policy decision from the Web Governance team

WebEx New Account or Change Request

WebEx accounts include access to Media Center, Training Center, Support Center, and Event Center.

Wireless (Wi-Fi) Network

Current faculty, staff, and students should connect to Cmich GOLD. Alumni and guests should connect to cmich_open. All devices must be registered before accessing the internet.