Phones, Contact Center ACD, and Voicemail

General Information

The university provides Voice over Internet Protocol telephony for telephone service. VoIP is a replacement to the legacy telephone service provided on campus. The system provides high fidelity voice and video when connecting to other CMU users. Additional features such as presence, Computer Telephony Integration (via Cisco Jabber), and URI dialing are available to users of this service.


Academic/Administrative offices are eligible for this service.


Costs will vary based on chosen equipment, features, and building infrastructure. Departments must fund transition costs from legacy system to VoIP.

Related Service

Telecom Service Add, Move, or Information Update Request

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Service ID: 14944
Mon 9/19/16 1:06 PM
Thu 3/30/23 10:47 AM