Computer Repair

COVID-19 Reponse

Effective June 15th 2020, Computer Repair will be re-opening for drop-off repairs and remote consultation. Due to the need for social distancing and to protect our students and staff, in-person interactions will be limited to drop-off services only. If you need assistance that does not require your device to be checked in, please create a ticket or contact the CMU Help Desk so that a technician can assist you remotely.

Please note that due to our limited capacity and shipping delays caused by COVID-19, repairs may take longer than anticpated to complete. We appreciate your patience and understanding while we work to provide the best possible service under these circumstances.

Internet Service and Network Issues

While working on campus, your wired and wireless networks are maintained by OIT. When working remotely, you rely on the network in your home to reach the Internet and CMU resources.  Computer Repair will take steps to help you remotely isolate Internet access issues. If we suspect a problem with your Internet service provider (ISP) or your home network, you will be referred to your ISP for support. 

General Information

Available to all CMU faculty, staff, and students, our team will diagnose and repair all aspects of personal computing for any major computer brand, including system diagnostics, faulty hardware, drop/spill damage, screen repair, data backup and recovery, insurance repair quotes, and even mobile device evaluation and repair. Apple, Dell, and HP warranty services available.

CMU Personal Computer Repair requires devices be physically checked in for service. Please visit the CMU Help Desk located near the south entrance of the Park Library to have a representative assist you with checking your device in for service.

 

HARDWARE REPAIR SERVICES

Non-Invasive Repair

Repair or replace components that are easily accessible.

  • Memory
  • Wireless / Bluetooth Card
  • Battery
  • CD/DVD Drive
  • Other Field-Replaceable Units

Moderate Repair

Repair or replace components that are not easily accessible. Some disassembly required.

  • Hard Drive
  • Screen
  • Connectors / Cables
  • Trackpad / Keyboard
  • Heat Sink / Cooling Fans
  • Daughterboards

Major Repair

Repair or replace components that require significant time and effort or special tools.

  • Logic Board / Motherboard
  • Chassis / Housings
  • Printers
  • Liquid Spills
  • Accidental Damage
  • Custom Builds

 

SOFTWARE REPAIR SERVICES

Minor Repair

Technicians will attempt to repair software issues without fully reinstalling the operating system. Certain repair methods like Factory Restores or In-place OS installs can return a machine to a useable state but may cause data loss.

Malware/Virus Cleanup

Clean all infections and verify that OS security patches and Antivirus definitions are up to date. Some infections may require a Base OS Reinstall.

Base OS Reinstall

Fully erase the drive then reinstall the operating system and drivers. 

 

DATA BACKUP SERVICES

Personalized Backup

Back up files and folders specified by the customer. This can include music, movies, and other files.

External hard drives are available for purchase at an additional charge.

Complete Backup

The hard drive is taken out and placed in an external drive enclosure. All data is left untouched.

A replacement drive will be recommended.

 

Cost

Bench Fee

We charge a $18 Bench fee for reviewing your technical issue, and providing a diagnosis. Any labor and replacement parts needed to complete the repair will be an additional charge. A technician will contact you to discuss the results of our diagnosis, quote repair options, and suggest a turnaround timeframe.

Labor Fee

A $60 labor fee will be charged for repairs beyond initial diagnosis and troubleshooting. This is a flat rate fee that will cover the labor needed to perform the repair.

Part Costs

Additional costs will be incurred for any repairs requiring replacement parts. In an effort to protect CMU and our customers, PC Repair maintains a list of approved vendors which we order parts from. We do not have the ability to order parts off eBay, or other 3rd-party merchants that have not been approved. Parts provided by the customer will generally not be accepted.

Eligibility

All faculty, staff, and students.

Related Services

Residential Services (ResNet)

 
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Details

14977
Created
Mon 9/19/16 1:56 PM
Modified
Fri 6/12/20 8:33 AM