Mediated Classroom and HyFlex Support

General Information

Over-the-phone support for HyFlex and other mediated classrooms is offered through the Help Desk, with on-site technical assistance provided by Office of Information Technology technicians stationed in academic and administrative buildings throughout campus.

Hybrid Flexible (HyFlex) courses are delivered both in-person and online at the same time by the same faculty member. Retrofitting existing CMU classrooms to be "HyFlex ready" is an initiative that started in the summer 2020 months to have rooms ready for fall 2020 semester instruction, and efforts to improve this experience in the classroom will continue as long as the HyFlex model of instruction is offered.

Support and dispatch service for the Hyflex, mediated, and computer equipment installed is available from 8AM to 9PM, Monday through Thursday, and 8AM to 5PM on Friday. Depending on their location on campus when an urgent technical support request is made from a classroom, the typical dispatch time for technician response is 5-10 minutes from when the call was placed.

To request technical support for a HyFlex or mediated classroom, please click the Request Assistance button.

For more information on the teaching and learning side of HyFlex on the Office of Curriculum and Instructional Support's website.


Anyone utilizing equipment in classrooms is eligible for this service. Phones located on or near the podiums in the majority of the mediated classrooms across campus will ring directly to the dedicated classroom support and technician dispatch line.


There is currently no charge for support related to this service. However, requests for installation and usage of specialized equipment may incur some cost. This will vary by room, need, and complexity.

Related Services

New or Updated Mediation Request


Request Assistance


Service ID: 22386
Fri 6/12/20 2:44 PM
Fri 8/13/21 11:44 AM