Contact the Help Desk

Phone 989-774-3662
Email helpdesk@cmich.edu
Chat Click to Chat
In Person Park Library Room 101

Help Desk Hours

Monday 7AM to Midnight
Tuesday 7AM to Midnight
Wednesday 7AM to Midnight
Thursday 7AM to Midnight
Friday 7AM to 6PM
Saturday 12PM to 5PM
Sunday 12PM to Midnight
Hours may vary during holiday breaks, or when classes are not in session.

For the most up-to-date information, please visit the Help Desk website at helpdesk.cmich.edu.

Active/Recent System-Wide Hot Ticket Issues

[Completed - 4059100] Users are being intermittently booted out of CRM
Mike and Amy of the Data Services are reporting that users are being booted out of the CRM system. Entering ticket for tracking, they will be working with the vendor and updating as necessary.
[Completed - 4062339] Qualtrics.com is having a DNS failure
Just after sending out the links to the COVID19 survey Qualtrics.com, the platform used for the survey, suffered a DNS failure. Opening this ticket for awareness and tracking.