Contact the Help Desk

Phone 989-774-3662
Email helpdesk@cmich.edu
Chat Click to Chat
In Person Park Library Room 101

Help Desk Hours

Monday 7AM to Midnight
Tuesday 7AM to Midnight
Wednesday 7AM to Midnight
Thursday 7AM to Midnight
Friday 7AM to 6PM
Saturday 12PM to 5PM
Sunday 12PM to Midnight
Hours may vary during holiday breaks, or when classes are not in session.

For the most up-to-date information, please visit the Help Desk website at helpdesk.cmich.edu.

Active/Recent System-Wide Hot Ticket Issues

[Completed - 4007677] CampusNexus CRM incoming and outgoing mail is down
Outgoing mail from campaigns and 1:1 interactions is not dispatching from CampusNexus CRM. Vendor has been notified and they are working to restart services. Anthology incident #INC1364723.
[Completed - 4008570] GC migrated databases are not backing up
Transaction logs have grown to the point where they can't grow sufficiently further, causing failures with ETL.
[In Process - 3976531] New Sophos Endpoint installs
The Sophos endpoint client is available in Munki/Jamf and Software Center to install for testing. Please not that we saw some significant performance issues on a test VM server during testing today, so please be cautious testing VM's.