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Phone 989-774-3662
Email helpdesk@cmich.edu
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Help Desk Hours

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Tuesday 7AM to Midnight
Wednesday 7AM to Midnight
Thursday 7AM to Midnight
Friday 7AM to 6PM
Saturday 12PM to 5PM
Sunday 12PM to Midnight

Active/Recent System-Wide Hot Ticket Issues

[Creating child for change 3937786] Blackboard Learn is down for its annual July 4th upgrade. This release will have significant java changes as the product is moving from version 8 to version 11. We will also be moving to a new content backend. We block off from 12:01am to 11:59 am for the upgrade, however we anticipate the upgrade to be done around 2pm. CIS team handles communication through a list serve list, we also put an upgrade notice up on blackboard. And there is a central alert once the time gets closer. We also put in a major incident to bring awareness to the system being down so the HD can track calls about it.
When viewing submissions that need grading on it-bb16-p-app1, 5, and 6 users were seeing errors and the content wouldn't be displayed. The log is attached to the ticket.: Restarting services on the servers corrected the issue. We'll be monitoring this issue as it is most likely related to the blackboard upgrade that happened yesterday. These errors were displayed as early as 11:00pm on July 4th.