My Recently Visited Services
Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.
Request CMU assets, devices, and equipment be physically moved from one location to another.
Request assistance with the TeamDynamix ITSM system.
Slate users can report an error or a break that is impacting functionality.
Request technical assistance with Engage CRM
Request technical assistance in automating and managing communications with CMU Faculty and Staff.
Also referred to as telephone move, add, or change (MAC) requests.
Request new or additional access to Perceptive Content and/or existing drawer implementations.
Note** This online form will not remove users from groups. All comments on this form should be directed to the "Data Owner \ Approver" as OIT doesn't read these requests.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
Add or remove members from HIPAA Workforce Roles. Audience: Owners of HIPAA Workforce Roles.
The Help Desk provides dedicated mediated classroom support and may dispatch technicians for on-site assistance.
Request assistance with IT-related compliance for research, grants, and contracts.
OIT has a number of security measures in place to help protect the account information of all faculty, staff, students, and alumni. Deactivating account access is one potential outcome if suspicious activity has been detected.
Self-help resources are available at kb.cmich.edu.
Request a license to access a TeamDynamix ticketing application or project management functionality.
Network connectivity assistance is provided to on-campus residents at no charge.
SAP Security Support: Common issues like my access has changed, lost access, favorites have changed, or other SAP security related issues/concerns.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Office 365 has mailboxes specially tailored for rooms and equipment so that these resources can be scheduled for use in the Calendar.
Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.
Modality Change Request (Should be filed by the Registrar's Office Only)