My Recently Visited Services
CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.
Transact General Support is used in conjunction with card readers and registers across campus.
Report employee separations to the Office of Information Technology. Audience: Business units supported by Healthcare IT and MEP IT.
Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific Service Catalog entries.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
If you currently have a CONNECT account and need to upgrade a device.
Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.
Internal use for athletics employees to submit a work order.
Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.
Your Global ID is the username that you will use for most core CMU campus systems.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Use this service to cancel your existing CONNECT CMU service(s).
Request technical assistance for either Vector Solutions or SuccessFactors LMS
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Request technical assistance with Perceptive Content
Please note that this form is to be used for non-course fees only. Any course-related university fee will not be requested using this form. For academic colleges requesting a special course fee, please use the “Course Fee Authorization Form”. When requesting a fee that is not associated with a course, please follow the instructions below.
Requests for Healthcare IT that contain ePHI. Requests include billing and revenue questions, patient chart adjustments, documentation and scanning corrections, etc. All requests entered must contain ePHI (HIPAA data).
Advancement Team and Campus Partners: Use for tickets related to gift submissions and GAPS requests.