My Recently Visited Services

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific Service Catalog entries.

If you currently have a CONNECT account and need to upgrade a device.

Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.

Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.

CMU utilizes Microsoft Office 365 for Alumni email and calendaring

Use this service to cancel your existing CONNECT CMU service(s).

Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.

SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.

Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.

Time Clock Plus is the university's time and attendance system

Name Changes, SSN Changes, and Date of Birth Corrections for the Registrar's Office

Every student and employee at CMU has access to cloud-based storage through OneDrive for Business. OneDrive can be access through any web browser from any computer or through a sync client that can be used to automatically sync a location on your computer—much like many people are accustomed to doing already through Dropbox or Google Drive. If you're looking for an easy way to collaborate with your peers and colleagues, OneDrive is probably a great fit for you.

SAP Security Support: Common issues like my access has changed, lost access, favorites have changed, or other SAP security related issues/concerns.

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Internal use for athletics employees to submit a work order.

Your Global ID is the username that you will use for most core CMU campus systems.

Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.

Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.

Request technical assistance for either Vector Solutions or SuccessFactors LMS

Use this service to order Verizon cellular service. Bring your own phone or buy a new one.

Technical assistance with Webex, the conferencing solution provided by Cisco

Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.