My Recently Visited Services
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific Service Catalog entries.
If you currently have a CONNECT account and need to upgrade a device.
Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.
Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.
Your Global ID is the username that you will use for most core CMU campus systems.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Use this service to cancel your existing CONNECT CMU service(s).
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
Report new hires or existing employees that are changing positions to the Office of Information Technology at least two weeks in advance. Audience: Business units supported by Healthcare IT and MEP IT.
Shared email accounts allow for several people to access, and send email "on-behalf of".
Resource mailboxes are specially tailored for rooms and equipment
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Voice over Internet Protocol (VoIP) telephone service is a replacement for legacy (analog) telephone service.
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.
Internal use for athletics employees to submit a work order.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Request technical assistance for either Vector Solutions or SuccessFactors LMS
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Faculty and staff can request a new Facebook, Facebook group, Instagram or TikTok post not part of a larger campaign.
Request onboarding to manage and deliver non-academic training via SuccessFactors LMS
Report employee separations to the Office of Information Technology. Audience: Business units supported by Healthcare IT and MEP IT.