CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
CONNECT CMU provides discounted rates for AT&T, Sprint, TMobile and Verizon cellular services.
Request training on clinical software or hardware that may have access to ePHI (HIPAA data). Training will be provided by Healthcare IT staff, or in partnership with eCovenant or our other clinical IT partners.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Request new Listserv Lists.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Use this service to cancel your existing CONNECT CMU service(s).
Use this service if you currently have service through CONNECT and would like to make a change.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
Request new or additional access to Perceptive Content and/or existing drawer implementations.
Note** This online form will not remove users from groups. All comments on this form should be directed to the "Data Owner \ Approver" as OIT doesn't read these requests.
Test and survey scanning services are available at the Help Desk Monday through Friday, 8AM-5PM, but will be discontinued after the fall 2022 semester concludes.
Generally, most software licensing occurs at the institutional level. Common license requests relate to Adobe Creative Cloud, Qualtrics Survey Software, and various statistical software packages like SPSS.
If you currently have a CONNECT account and need to upgrade a device.
Use CMU's purchasing power to your advantage!
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
CMU Blogs-related requests. Get help with an existing blog or request a new one.
Request CMU assets, devices, and equipment be physically moved from one location to another.
Request access to the SuccessFactors LMS.
A Guest Account can be assigned to short term visitors, conference attendees, collaborators, and colleagues at other institutions who visit CMU and require temporary access to technology resources.
Request assistance with a variety of Library services and resources.
Your Global ID is the username that you will use for most core CMU campus systems.
Commonly referred to as a “CAB share” or “department share,” CAB storage is network-based storage hosted and managed by CMU. They are traditional “fileshares” and are usually granted to offices or departments, with access locked down only for departmental use.