My Recently Visited Services
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific Service Catalog entries.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
If you currently have a CONNECT account and need to upgrade a device.
Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.
SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.
Internal use for athletics employees to submit a work order.
Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.
Your Global ID is the username that you will use for most core CMU campus systems.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Use this service to cancel your existing CONNECT CMU service(s).
Request technical assistance for either Vector Solutions or SuccessFactors LMS
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Report new hires, separations, and existing employees that are changing positions to the Office of Information Technology with as much advanced notice as possible, to ensure appropriate access is adjusted, computers are transitioned/provisioned and important University data is not lost.
Shared email accounts allow for several people to access, and send email "on-behalf of".
Resource mailboxes are specially tailored for rooms and equipment
CMU faculty and staff are required to use Duo Mobile MFA.
Request technical assistance with Perceptive Content
Request assistance with IT-related compliance for teaching, learning, research, grants, services, and contracts.
Request assistance and/or studio time from CIS’s Creative Media Production staff to help you create multiple digital lectures for your course.
Request graphic or presentation design assistance.
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.