My Recently Visited Services
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
If you currently have a CONNECT account and need to upgrade a device.
CMU faculty and staff are required to use Duo Mobile MFA.
Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.
Advancement Team use for tickets related to gift submissions and GAPS requests.
PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Request assistance with the TeamDynamix ITSM system.
Central Mobile ID offers CMU students, faculty, and staff members the ability to use their Android or Apple phone as their mobile ID instead of a traditional physical ID card, allowing a more convenient way to physically access spaces around campus, swipe in to residential restaurants, or pay for items on campus.
Request content to be displayed on digital signage in Grawn Hall
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Students are permitted to offset credits and course fees with the recommendation of academic advisors and academic department chairs.
This must happen between the 10th and 25th calendar day after the course begins.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Use this service to cancel your existing CONNECT CMU service(s).
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Time Clock Plus approver access request form.
RNL Engage (previously called CampusCall) is the cloud-based, outbound phonathon calling program used by Annual Giving in Advancement for fundraising via telephone.
Report new hires, separations, and existing employees that are changing positions to the Office of Information Technology with as much advanced notice as possible, to ensure appropriate access is adjusted, computers are transitioned/provisioned and important University data is not lost.
Report employee separations to the Office of Information Technology. Audience: Business units supported by Healthcare IT and MEP IT.
Add or remove members from HIPAA Workforce Roles. Audience: Owners of HIPAA Workforce Roles.