My Recently Visited Services
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Technical assistance with Webex, the conferencing solution provided by Cisco
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Your Global ID is the username that you will use for most core CMU campus systems.
PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.
RNL Engage (previously called CampusCall) is the cloud-based, outbound phonathon calling program used by Annual Giving in Advancement for fundraising via telephone.
Request Access to Data Warehouse Reports. Data Warehouse accounts and changes in access must be requested and are subject to supervisor approval.
If you currently have a CONNECT account and need to upgrade a device.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Request assistance with IT-related compliance for research, grants, and contracts.
Request technical assistance with Perceptive Content
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
Request graphic or presentation design assistance.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
CMU students, faculty, and staff needing personal computer repair are encouraged to review external-to-CMU options available in the local Mt. Pleasant area.
Advancement Communication (Alumni or Donors)
Request CMU assets, devices, and equipment be physically moved from one location to another, or prepared for salvage.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Submit inquiries regarding billing for CONNECT cellular services
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
Request technical assistance for either Vector Solutions or SuccessFactors LMS