Request on-site technical assistance for special events. These requests will be routed directly to the assigned techs that support your department.
Request technical assistance with Perceptive Content/ImageNow
Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Request access to the Content/ImageNow system and/or existing drawer implementations
A variety of repair options are provided that cover phones, tablets, and e-readers.
Intended for changes in access permissions or site text in CMU Microsoft SharePoint Sites.
Do you have a how-to question or need to request information about a CMU device? Submit questions or requests about CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.
Technology acquisition information and request form.
Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Unused devices can be recycled through CONNECT CMU. Select devices are eligible for a credit. Applicable credits will be applied to your university account.
Request to rent a device from CONNECT
OIT can facilitate access to training on various technology-related processes and systems.
Request an adjustment or enhancement to a clinical system used by CMU's patient care delivery teams. Requests may contain ePHI (HIPAA data).
Office 365 groups allow collaboration with a collection of people utilizing many of the applications available in Office 365.
Request for a new enhancement or third-party integration to Blackboard Learn, or a change to an existing enhancement/integration.
Request service as a new customer or a new device as an existing customer.
CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.
Every student and employee at CMU has access to a terabyte of cloud-based storage through OneDrive for Business. OneDrive can be access through any web browser from any computer or through a sync client that can be used to automatically sync a location on your computer—much like many people are accustomed to doing already through Dropbox or Google Drive. If you're looking for an easy way to collaborate with your peers and colleagues, OneDrive is probably a great fit for you.
If you are experiencing an error message or application functionality is not working as expected request this service for troubleshooting.
Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.