My Recently Visited Services
Slate users can report an error or a break that is impacting functionality.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific Service Catalog entries.
Request assistance with the CMU Student Opinion Survey (SOS) as administered through Course Evaluations & Surveys (formerly EvaluationKIT).
SuccessFactors LMS Request User Access for the Office of Laboratory and Field Safety and Risk Management/Environmental Health and Safety
Assist teams with the knowledge and skills they need to successfully adapt to a new technology, process, or policy as defined through our priorities and goals.
Report new hires, separations, and existing employees that are changing positions to the Office of Information Technology with as much advanced notice as possible, to ensure appropriate access is adjusted, computers are transitioned/provisioned and important University data is not lost.
PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Request to create merged course shells in Blackboard Learn
Network connectivity assistance is provided to on-campus residents at no charge.
Often Blackboard shells are used for a variety of reasons such as training, unique department or program needs, or program orientations. These shells are the same as a course shell used for teaching, but are called a Special Purpose shell since they are not used to earn credit towards a degree. You can request a special purpose shell using this form
Transact General Support is used in conjunction with card readers and registers across campus.
Raiser’s Edge General Requests/Lists/Reports
Technical assistance with Webex, the conferencing solution provided by Cisco
Small Format (Engraving, Decals, Vinyl Updates)
The Help Desk provides dedicated mediated classroom support and may dispatch technicians for on-site assistance.