Services A-Z (146)
Healthcare Systems and Services
The College of Medicine and College of Health Professions support large format printing for their faculty and students. Request printing services facilitated by Healthcare IT.
Technology Services / Teaching, Learning, and Research
Do you require assistance with a device or software package used to maintain, increase, or improve your functional capabilities interacting with technology in an administrative or academic role? Submit questions or requests here. These requests will be routed directly to the assigned technicians that support this responsibility.
Technology Services / IT Professional Services
CMU pays for an enterprise-level license that makes Adobe Creative Cloud available to all currently enrolled students and faculty and staff members. This form provides users with options to obtain assistance with all things related to this service. Please, select the option that best fits your needs and proceed accordingly.
Technology Services / Communication, Collaboration, and Web / Email and Calendaring
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Technology Services / Computer, Device, and Printer Support / Managed CMU Computer Services
CONNECT Cellular Services / Change my current service
Use this service if you currently have AT&T Cellular Service and need to make changes.
CONNECT Cellular Services / New Service Needed
Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.
CONNECT Cellular Services / Device Upgrades
Use this form if you currently have AT&T service and need a new phone, tablet or other device.
Technology Services / Computer, Device, and Printer Support / Managed CMU Computer Services
Technology Services / Teaching, Learning, and Research
Request for a new enhancement or third-party integration to Blackboard Learn, or a change to an existing enhancement/integration.
Technology Services / Teaching, Learning, and Research
Request to create merged course shells in Blackboard Learn
Technology Services / Teaching, Learning, and Research
Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.
Technology Services / Communication, Collaboration, and Web
Cable TV service is available in all on-campus residences and some business offices.
Technology Services / Teaching, Learning, and Research
In addition to the Virtual Lab environment and physical machines located throughout Park Library, there are several smaller computer labs available across campus.
Technology Services / Computer, Device, and Printer Support
PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.
Technology Services / Administrative and Business Applications / Customer Relationship Management (CRM)
Request a new account or security change in CampusNexus CRM (Talisma)
Technology Services / Administrative and Business Applications / Customer Relationship Management (CRM)
Request a password reset for a CampusNexus CRM (Talisma) account
Technology Services / Administrative and Business Applications / Customer Relationship Management (CRM)
Request technical assistance with CampusNexus CRM (Talisma)
Technology Services / Administrative and Business Applications / Customer Relationship Management (CRM)
Request a new account or security change in CampusNexus Succeed Account or Security Request
Technology Services / Administrative and Business Applications / Customer Relationship Management (CRM)
Request technical assistance with CampusNexus Succeed
CBA Creative Services
Request an official communication from CBA to internal or external audiences
CBA Creative Services
Request content to be displayed on digital signage in Grawn Hall
CBA Creative Services
Graphic design services, including flyers, posters, and logo/branding, for CBA
CBA Creative Services
Request photography services for events
CBA Creative Services
Requests to record an event or produce a video for promotional or educational purposes
Technology Services / Communication, Collaboration, and Web
Central Alert is used to broadcast notifications to thousands of CMU community members (and devices) in the event of an emergency affecting the campus community.
Technology Services / Teaching, Learning, and Research
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
Technology Services / Teaching, Learning, and Research / Media Production
Request graphic or presentation design assistance.
Healthcare Systems and Services / Electronic Medical Record and Practice Management
Request an adjustment or enhancement to a clinical system used by CMU's patient care delivery teams. Requests may contain ePHI (HIPAA data).
Healthcare Systems and Services / Electronic Medical Record and Practice Management
Request a custom report from data within CMU's supported Electronic Medical Record systems.
Healthcare Systems and Services / Electronic Medical Record and Practice Management
Request an add, change, or removal of access for Epic or other clinical software. Users with access to these systems will require HIPAA training to view ePHI.
Healthcare Systems and Services / Electronic Medical Record and Practice Management
Request training on clinical software or hardware that may have access to ePHI (HIPAA data). Training will be provided by Healthcare IT staff, or in partnership with eCovenant or our other clinical IT partners.
Technology Services / Communication, Collaboration, and Web / Web Applications, Content, and Environment
CMU Blogs-related requests. Get help with an existing blog or request a new one.
Technology Services / Computer, Device, and Printer Support / CMU Computer/Device Support
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Technology Services / Teaching, Learning, and Research
Request assistance with the CMU Student Opinion Survey (SOS) as administered through EvaluationKIT.
Technology Services / Communication, Collaboration, and Web / Web Applications, Content, and Environment
Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.
Technology Services / Computer, Device, and Printer Support
Use CMU's purchasing power to your advantage!
Technology Services / Computer, Device, and Printer Support / Personal Computer/Device Support
Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.
Technology Services / Computer, Device, and Printer Support / Managed CMU Computer Services
SCCM
CONNECT Cellular Services / General Support Services
Submit inquiries regarding billing for CONNECT cellular services
CONNECT Cellular Services / General Support Services
Use this service to cancel your existing CMU Connect service(s).
CONNECT Cellular Services / General Support Services
CONNECT CMU provides discounted rates for AT&T, Sprint, TMobile and Verizon cellular services.
CONNECT Cellular Services / General Support Services
Request to rent a device from CONNECT
Technology Services / Teaching, Learning, and Research / Media Production
Request assistance and/or studio time from CIS’s Creative Media Production staff to help you create multiple digital lectures for your course.
Technology Services / Teaching, Learning, and Research / Media Production
Request assistance with audio/video production services.
Technology Services / Communication, Collaboration, and Web / Web Applications, Content, and Environment
The Degree Progress application, formerly known as Advising Workbench, is used by students and advisors primarily to track academic progress.
Technology Services / Network and Infrastructure / File Storage
Commonly referred to as a “CAB share” or “department share,” CAB storage is network-based storage hosted and managed by CMU. They are traditional “fileshares” and are usually granted to offices or departments, with access locked down only for departmental use.
Technology Services / Administrative and Business Applications
Advancement staff work with College Development Officers and help maintain relations with CMU Alumni.
Technology Services / Communication, Collaboration, and Web
Digital Signage is available in many locations across main campus and beyond. Slideshows vary across locations, but all provide useful information to their audiences.
Technology Services / Communication, Collaboration, and Web
Request a Yodeck sign as new hardware or replacement of existing digital signage hardware
Healthcare Systems and Services / Electronic Medical Record and Practice Management
Request support from Covenant Healthcare's Information Technology and Health Information Management teams. Requests include billing and revenue questions, patient chart adjustments, documentation and scanning corrections, etc. Requests may contain ePHI (HIPAA data).
Technology Services / Communication, Collaboration, and Web / Email and Calendaring
CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.
Technology Services / Communication, Collaboration, and Web / Email and Calendaring
CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.
Technology Services / Teaching, Learning, and Research / Media Production
Record event audio and video and offer live streaming from a departmental website.
Technology Services / General Account Access
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.
Technology Services
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Technology Services / General Account Access
Your Global ID is the username that you will use for most core CMU campus systems.
Technology Services / Security
OIT has a number of security measures in place to help protect the account information of all faculty, staff, students, and alumni. Deactivating account access is one potential outcome if suspicious activity has been detected.
Healthcare Systems and Services / Electronic Medical Record and Practice Management
Request technical support for malfunctioning clinical software or hardware. Devices in this category may come into contact with ePHI (HIPAA data).
Healthcare Systems and Services
Request service or consultation from the Health and Medicine Marketing and Communications leads in partnership with Healthcare IT.
Healthcare Systems and Services / Healthcare Role and Access Management
Report new hires or existing employees that are changing positions to the Office of Information Technology at least two weeks in advance. Audience: Business units supported by Healthcare IT and MEP IT.
Healthcare Systems and Services / Healthcare Role and Access Management
Request access to a non-HIPAA computer system for a subordinate or request a permission change for computing resources that you own, such as research file shares. Audience: Business units supported by Healthcare IT and MEP IT.
Healthcare Systems and Services / Healthcare Role and Access Management
Report employee separations to the Office of Information Technology. Audience: Business units supported by Healthcare IT and MEP IT.
Healthcare Systems and Services / Healthcare Role and Access Management
Report a student’s change of expected graduation year or other status change that requires modifications of IT systems. Audience: Business units supported by Healthcare IT and MEP IT.
Technology Services / General Account Access
A Guest Account can be assigned to short term visitors, conference attendees, collaborators, and colleagues at other institutions who visit CMU and require temporary access to technology resources.
Healthcare Systems and Services / Healthcare Role and Access Management
Add or remove members from HIPAA Workforce Roles. Audience: Owners of HIPAA Workforce Roles.
Technology Services / Teaching, Learning, and Research / Media Services
The Help Desk provides dedicated mediated classroom support and may dispatch technicians for on-site assistance.
Technology Services / IT Professional Services
Self-help resources are available at kb.cmich.edu.
Technology Services / Teaching, Learning, and Research / Media Production
Lecture capture and the Chipcast service are powered by Panopto.
Technology Services / Teaching, Learning, and Research
Request assistance with a variety of Library services and resources.
Technology Services / IT Professional Services
Generally, most software licensing occurs at the institutional level. Common license requests relate to Adobe Creative Cloud, Dropbox, Qualtrics Survey Software, and various statistical software packages.
Technology Services / Communication, Collaboration, and Web / Email and Calendaring
Request new Listserv Lists.
Technology Services / Communication, Collaboration, and Web
Intended for reporting when a CMU developed and hosted custom mobile applications is no longer fully functioning - for example, CMICH Health Screen.
Technology Services / Security
CMU faculty and staff are required to use Duo Mobile MFA.
Technology Services / Teaching, Learning, and Research / Media Services
Media Services will provide consultation services to better understand new installation or upgrade requests related to the mediation of classrooms or other spaces.
Technology Services / Communication, Collaboration, and Web / Web Group Collaboration
Office 365 groups allow collaboration with a collection of people utilizing many of the applications available in Office 365.
Technology Services / Communication, Collaboration, and Web / Web Group Collaboration
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Technology Services / Network and Infrastructure / File Storage
Every student and employee at CMU has access to a terabyte of cloud-based storage through OneDrive for Business. OneDrive can be access through any web browser from any computer or through a sync client that can be used to automatically sync a location on your computer—much like many people are accustomed to doing already through Dropbox or Google Drive. If you're looking for an easy way to collaborate with your peers and colleagues, OneDrive is probably a great fit for you.
Technology Services / Communication, Collaboration, and Web / Web Applications, Content, and Environment
Report a web accessibility issue.
Technology Services / Computer, Device, and Printer Support / CMU Computer/Device Support
Request on-site technical assistance for special events. These requests will be routed directly to the assigned techs that support your department.
Healthcare Systems and Services / Electronic Medical Record and Practice Management
If your need is not defined above, use this form to request other clinical support assistance from Healthcare IT. Requests may contain ePHI (HIPAA data).
Technology Services / Computer, Device, and Printer Support / CMU Computer/Device Support
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Technology Services / Teaching, Learning, and Research / Media Production
The Creative Media Production team also provides facility support, media duplication and conversion services, and shared video archive services.
Technology Services / Teaching, Learning, and Research
Many departments rely on specific and/or unique software and hardware to support the academic needs of each area. Consider this the "catch-all" spot to submit miscellaneous requests related to academic applications.
Technology Services / Administrative and Business Applications
Many departments rely on specific and/or unique software and hardware to conduct regular business. Consider this the "catch-all" spot to submit miscellaneous requests related to department-specific or enterprise applications.
Technology Services / Administrative and Business Applications / Document Imaging and Management
Request the removal of permissions from a Perceptive Content/ImageNow account
Technology Services / Administrative and Business Applications / Document Imaging and Management
Request access to the Content/ImageNow system and/or existing drawer implementations
Technology Services / Administrative and Business Applications / Document Imaging and Management
Request technical assistance with Perceptive Content/ImageNow
Technology Services / Computer, Device, and Printer Support / Personal Computer/Device Support
Do you have a how-to question or need to request information about your personal device? Submit it here!
Technology Services / Communication, Collaboration, and Web / Telecom Services
Voice over Internet Protocol (VoIP) telephone service is a replacement for legacy (analog) telephone service.
Technology Services / Security
Cameras, alarm panels, and access control help provide Physical Security and protect members of the CMU community and CMU assets.
Technology Services / Network and Infrastructure / Server Infrastructure
Technology Services / Administrative and Business Applications / Financial Aid Management
Technical assistance with ProSAM
Technology Services / Administrative and Business Applications / Financial Aid Management
Request access to ProSAM for managing financial aid
Technology Services / Administrative and Business Applications
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Technology Services / Teaching, Learning, and Research
Request assistance with IT-related compliance for research, grants, and contracts.
Technology Services / Administrative and Business Applications
Faculty, staff, and students utilize the residential housing application to apply to live on campus, set lifestyle preferences, and choose accommodations.
Technology Services / Computer, Device, and Printer Support
Network connectivity assistance, Office 365 application and email configuration assistance, and operating system security services are provided to on-campus residents at no charge.
Technology Services / Communication, Collaboration, and Web / Email and Calendaring
Office 365 has mailboxes specially tailored for rooms and equipment so that these resources can be scheduled for use in the Calendar.
Technology Services / Administrative and Business Applications / SAP System
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
Technology Services / Administrative and Business Applications / SAP System
Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.
Technology Services / Administrative and Business Applications / SAP System
Request this service if you already have an active SAP account, but you are locked out or require a new password.
Technology Services / Administrative and Business Applications / SAP System
SAP Security Support: Common issues like my access has changed, lost access, favorites have changed, or other SAP security related issues/concerns.
Technology Services / Teaching, Learning, and Research
Test and survey scanning services are available at the Help Desk and in most cases handled while you wait.
Technology Services / Teaching, Learning, and Research
Virtualized desktop environment intended for researchers is available at monthly or annual rates.
Technology Services / Computer, Device, and Printer Support / CMU Computer/Device Support
Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.
Technology Services / Security
Technology Services / Security
Technology Services / Network and Infrastructure / Server Infrastructure
Technology Services / Communication, Collaboration, and Web / Email and Calendaring
Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.
Technology Services / Communication, Collaboration, and Web / Web Group Collaboration
SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.
Technology Services / Computer, Device, and Printer Support / Managed CMU Computer Services
Software Center
Technology Services / Computer, Device, and Printer Support / CMU Computer/Device Support
Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.
Healthcare Systems and Services
Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.
Healthcare Systems and Services
Many unique IT applications, services, and partnerships are established to support administrative operations for CMU and CMU Partners.
Technology Services / Computer, Device, and Printer Support / Managed CMU Computer Services
Provides users remote access to a full CMU Windows desktop from anywhere and any device.
Technology Services / IT Professional Services
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.
Technology Services / Administrative and Business Applications / Non-Academic Training Management and Delivery
Request access to the SuccessFactors LMS.
Technology Services / Administrative and Business Applications / Non-Academic Training Management and Delivery
Request changes to a user's privileges in SuccessFactors LMS
Technology Services / Administrative and Business Applications / Non-Academic Training Management and Delivery
Request onboarding to manage and deliver non-academic training via SuccessFactors LMS
Technology Services / Administrative and Business Applications / Non-Academic Training Management and Delivery
Request technical assistance with SuccessFactors LMS
Technology Services / Teaching, Learning, and Research
Standardized syllabus creation and management involves the use of the Syllabus Build Tool, also known as the SBT.
Technology Services / Administrative and Business Applications / ITSM and PPM
Request a license to access a TeamDynamix ticketing application or project management functionality.
Technology Services / Administrative and Business Applications / ITSM and PPM
Request assistance with the TeamDynamix ITSM system.
Technology Services / Administrative and Business Applications / ITSM and PPM
Request assistance with the TeamDynamix PPM system.
Technology Services / Computer, Device, and Printer Support
Technology acquisition information and request form.
Technology Services / IT Professional Services
The Technology Awareness and Training Team (TATT) provides self-paced training materials and hosts informative webinar and workshops that covers the enterprise-level technologies available at CMU.
Technology Services / Communication, Collaboration, and Web / Telecom Services
Also referred to as telephone move, add, or change (MAC) requests.
Technology Services / Administrative and Business Applications / Workforce Time Management
Time Clock Plus approver access request form.
Technology Services / Administrative and Business Applications / Workforce Time Management
Time Clock Plus is the university's NEW time and attendance system
CONNECT Cellular Services / Change my current service
Use this service if you currently have TMobile Cellular Service and need to make changes.
CONNECT Cellular Services / New Service Needed
Use this service to order TMobile Cellular service. Bring your own phone or buy a new one.
CONNECT Cellular Services / Device Upgrades
Use this form if you currently have TMobile service and need a new phone, tablet or other device.
Technology Services / Teaching, Learning, and Research
The Top Hat Classroom/Audience Response System is a 100% web-based solution that offers professors and presenters the ability to interact with face-to-face and online audience members via web-enabled devices (smart phones, tablets, laptops, desktop computers, etc.). The system is primarily used in course-related scenarios, but can also be used for meetings, special events, and more. Additionally, the system offers the ability to author, adopt, and assign interactive electronic textbooks, course notes, question packs, slide decks, handouts, and other Open Educational Resources (OER) to students. Please, complete this form and provide as much information as possible regarding your interest in using the system as part of a course or in a general audience environment. For example: course or event name, term or date of event, estimated number of students or audience members, if you require training, special needs, etc.
Technology Services / Administrative and Business Applications / Commerce Solutions
Transact General Support is used in conjunction with card readers and registers across campus.
Technology Services / Administrative and Business Applications / Commerce Solutions
Requests to unlock an account, create a new account, change an existing account, or deactivate an existing account in Transact.
Technology Services / Network and Infrastructure / File Storage
CONNECT Cellular Services / Change my current service
Use this service if you currently have Verizon and need to make changes.
CONNECT Cellular Services / New Service Needed
Use this service to order Verizon Cellular service. Bring your own phone or buy a new one.
CONNECT Cellular Services / Device Upgrades
Use this form if you currently have Verizon service and need a new phone, tablet or other device.
Technology Services / Teaching, Learning, and Research / Virtual Lab
Technical support for Virtual Lab.
Technology Services / Network and Infrastructure / Server Infrastructure
Technology Services / Communication, Collaboration, and Web / Web Applications, Content, and Environment
The Wait List Administration application allows faculty and staff to enable wait list functionality for individual courses, view students on an active wait list, and more.
Technology Services / Communication, Collaboration, and Web / Web Applications, Content, and Environment
Intended for changes in access permissions or site text in CMU Microsoft SharePoint Sites.
Technology Services / Communication, Collaboration, and Web
Technical assistance with Webex, the conferencing solution provided by Cisco
Technology Services / Network and Infrastructure
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.