Services A-Z (157)

The College of Medicine and College of Health Professions support large format printing for their faculty and students. Request printing services facilitated by Healthcare IT.

Do you require assistance with a device or software package used to maintain, increase, or improve your functional capabilities interacting with technology in an administrative or academic role? Submit questions or requests here. These requests will be routed directly to the assigned technicians that support this responsibility.

Through CMU's creative campus partnership with Adobe, the Creative Suite is available to all CMU Students and Employees at no cost.

CMU utilizes Microsoft Office 365 for Alumni email and calendaring

The traditional (legacy) alternative to VoIP phones. Analog phones are installed in classrooms, business offices, and in all residence hall rooms.

Use this service if you currently have AT&T Cellular Service and need to make changes.

Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.

Use this form if you currently have AT&T service and need a new phone, tablet or other device.

ACD manages incoming call volume and routes to a fixed group of agents depending on availability and workload.

Request for a new enhancement or third-party integration to Blackboard Learn, or a change to an existing enhancement/integration.

Request to create merged course shells in Blackboard Learn

Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

Blackboard Transact General Support is used in conjunction with card readers and registers across campus. This should not be confused with the Blackboard Learn online learning management system, which is a separate service.

Requests to unlock an account, create a new account, change an existing account, or deactivate an existing account in Blackboard Transact.

Cable TV service is available in all on-campus residences and some business offices.

In addition to the Virtual Lab environment and physical machines located throughout Park Library, there are several smaller computer labs available across campus.

PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.

Request a new account or security change in CampusNexus CRM (Talisma)

Request a password reset for a CampusNexus CRM (Talisma) account

Request technical assistance with CampusNexus CRM (Talisma)

Request a new account or security change in CampusNexus Succeed Account or Security Request

Request technical assistance with CampusNexus Succeed

Request an official communication from CBA to internal or external audiences

Request content to be displayed on digital signage in Grawn Hall

Graphic design services, including flyers, posters, and logo/branding, for CBA

Request photography services for events

Requests to record an event or produce a video for promotional or educational purposes

Central Alert is used to broadcast notifications to thousands of CMU community members (and devices) in the event of an emergency affecting the campus community.

CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.

Request graphic or presentation design assistance.

Jabber can be used to exchange instant messages and share screens between users both internal and external to CMU, and also allows for voice or video calling.

Request an adjustment or enhancement to a clinical system used by CMU's patient care delivery teams. Requests may contain ePHI (HIPAA data).

Request a custom report from data within CMU's supported Electronic Medical Record systems.

Request an add, change, or removal of access for Epic or other clinical software. Users with access to these systems will require HIPAA training to view ePHI.

Request training on clinical software or hardware that may have access to ePHI (HIPAA data). Training will be provided by Healthcare IT staff, or in partnership with eCovenant or our other clinical IT partners.

CMU Blogs-related requests. Get help with an existing blog or request a new one.

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.

Use CMU's purchasing power to your advantage!

Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.

SCCM

Submit inquiries regarding billing for CONNECT cellular services

Use this service to cancel your existing CMU Connect service(s).

Unused devices can be recycled through CONNECT CMU. Select devices are eligible for a credit. Applicable credits will be applied to your university account.

CONNECT CMU provides discounted rates for AT&T, Sprint, TMobile and Verizon cellular services.

Request to rent a device from CONNECT

Request assistance and/or studio time from CIS’s Creative Media Production staff to help you create multiple digital lectures for your course.

Request assistance with audio/video production services.

The Degree Progress application, formerly known as Advising Workbench, is used by students and advisors primarily to track academic progress.

Commonly referred to as a “CAB share” or “department share,” CAB storage is network-based storage hosted and managed by CMU. They are traditional “fileshares” and are usually granted to offices or departments, with access locked down only for departmental use.

Advancement staff work with College Development Officers and help maintain relations with CMU Alumni.

Voice over Internet Protocol (VoIP) telephone service is a replacement for legacy (analog) telephone service.

Digital Signage is available in many locations across main campus and beyond. Slideshows vary across locations, but all provide useful information to their audiences.

Request a Yodeck sign as new hardware or replacement of existing digital signage hardware

Request support from Covenant Healthcare's Information Technology and Health Information Management teams. Requests include billing and revenue questions, patient chart adjustments, documentation and scanning corrections, etc. Requests may contain ePHI (HIPAA data).

CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.

CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.

Record event audio and video and offer live streaming from a departmental website.

Requests for account creation for visiting scholars, vendors, or guests (when normal Guest Accounts will not suffice) must be submitted to the Help Desk at (989) 774-3662.

Exception or Vendor email accounts can be created upon request when normal guest accounts will not suffice.

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Your Global ID is the username that you will use for most core CMU campus systems.

OIT has a number of security measures in place to help protect the account information of all faculty, staff, students, and alumni. Deactivating account access is one potential outcome if suspicious activity has been detected.

Request technical support for malfunctioning clinical software or hardware. Devices in this category may come into contact with ePHI (HIPAA data).

Request service or consultation from the Health and Medicine Marketing and Communications leads in partnership with Healthcare IT.

A Guest Account can be assigned to short term visitors, conference attendees, collaborators, and colleagues at other institutions who visit CMU and require temporary access to technology resources.

Support requests related to Hybrid Flexible (HyFlex) courses, which are delivered both in-person and online at the same time, by the same faculty member, in existing classroom spaces around campus.

Self-help resources are available at kb.cmich.edu.

Lecture capture and the Chipcast service are powered by Panopto.

Request assistance with a variety of Library services and resources.

Generally, most software licensing occurs at the institutional level. Common license requests relate to Adobe Creative Cloud, Dropbox, Qualtrics Survey Software, and various statistical software packages.

Request new Listserv Lists.

The Help Desk provides dedicated mediated room support and may dispatch technicians for on-site assistance.

Intended for reporting when a CMU developed and hosted custom mobile applications is no longer fully functioning - for example, CMICH Health Screen.

Guests may obtain network access by providing the necessary information.

Media Services will provide consultation services to better understand new installation or upgrade requests related to the mediation of classrooms or other spaces.

Office 365 groups allow collaboration with a collection of people utilizing many of the applications available in Office 365.

Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.

Every student and employee at CMU has access to a terabyte of cloud-based storage through OneDrive for Business. OneDrive can be access through any web browser from any computer or through a sync client that can be used to automatically sync a location on your computer—much like many people are accustomed to doing already through Dropbox or Google Drive. If you're looking for an easy way to collaborate with your peers and colleagues, OneDrive is probably a great fit for you.

Report a web accessibility issue.

Request on-site technical assistance for special events. These requests will be routed directly to the assigned techs that support your department.

If your need is not defined above, use this form to request other clinical support assistance from Healthcare IT. Requests may contain ePHI (HIPAA data).

Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.

The Creative Media Production team also provides facility support, media duplication and conversion services, and shared video archive services.

Many departments rely on specific and/or unique software and hardware to support the academic needs of each area. Consider this the "catch-all" spot to submit miscellaneous requests related to academic applications.

Many departments rely on specific and/or unique software and hardware to conduct regular business. Consider this the "catch-all" spot to submit miscellaneous requests related to department-specific or enterprise applications.

Request the removal of permissions from a Perceptive Content/ImageNow account

Request access to the Content/ImageNow system and/or existing drawer implementations

Request technical assistance with Perceptive Content/ImageNow

Do you have a how-to question or need to request information about your personal device? Submit it here!

Cameras, alarm panels, and access control help provide Physical Security and protect members of the CMU community and CMU assets.

Technical assistance with ProSAM

Request access to ProSAM for managing financial aid

The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.

Request assistance with IT-related compliance for research, grants, and contracts.

Faculty, staff, and students utilize the residential housing application to apply to live on campus, set lifestyle preferences, and choose accommodations.

Network connectivity assistance, Office 365 application and email configuration assistance, and operating system security services are provided to on-campus residents at no charge.

Office 365 has mailboxes specially tailored for rooms and equipment so that these resources can be scheduled for use in the Calendar.

General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.

Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.

Request this service if your account is locked in SAP or require a new password.

SAP Security Support: Common issues like my access has changed, lost access, favorites have changed, or other SAP security related issues/concerns.

Test and survey scanning services are available at the Help Desk and in most cases handled while you wait.

Virtualized desktop environment intended for researchers is available at monthly or annual rates.

Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.

Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.

SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.

Software Center

Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.

Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.

Many unique IT applications, services, and partnerships are established to support administrative operations for CMU and CMU Partners.

Provides users remote access to a full CMU Windows desktop from anywhere and any device.

Use this service if you currently have Sprint Cellular Service and need to make changes.

Use this service to order Sprint Cellular service. Bring your own phone or buy a new one

Use this form if you currently have Sprint service and need a new phone, tablet or other device.

Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.

Request access to the SuccessFactors LMS.

Request changes to a user's privileges in SuccessFactors LMS

Request onboarding to manage and deliver non-academic training via SuccessFactors LMS

Request technical assistance with SuccessFactors LMS

Standardized syllabus creation and management involves the use of the Syllabus Build Tool, also known as the SBT.

Request a license to access a TeamDynamix ticketing application or project management functionality.

Request assistance with the TeamDynamix ITSM system.

Request assistance with the TeamDynamix PPM system.

Technology acquisition information and request form.

The Technology Awareness and Training Team (TATT) provides self-paced training materials and hosts informative webinar and workshops that covers the enterprise-level technologies available at CMU.

Also referred to as telephone move, add, or change (MAC) requests.

Time Clock Plus approver access request form.

Time Clock Plus is the university's NEW time and attendance system

Use this service if you currently have TMobile Cellular Service and need to make changes.

Use this service to order TMobile Cellular service. Bring your own phone or buy a new one.

Use this form if you currently have TMobile service and need a new phone, tablet or other device.

The Top Hat Classroom/Audience Response System is a 100% web-based solution that offers professors and presenters the ability to interact with face-to-face and online audience members via web-enabled devices (smart phones, tablets, laptops, desktop computers, etc.). The system is primarily used in course-related scenarios, but can also be used for meetings, special events, and more. Additionally, the system offers the ability to author, adopt, and assign interactive electronic textbooks, course notes, question packs, slide decks, handouts, and other Open Educational Resources (OER) to students. Please, complete this form and provide as much information as possible regarding your interest in using the system as part of a course or in a general audience environment. For example: course or event name, term or date of event, estimated number of students or audience members, if you require training, special needs, etc.

Use this service if you currently have Verizon and need to make changes.

Use this service to order Verizon Cellular service. Bring your own phone or buy a new one.

Use this form if you currently have Verizon service and need a new phone, tablet or other device.

Software requests for Virtual Lab.

Technical support for Virtual Lab.

The voicemail system can be accessed by dialing (989) 774-7000.

The Wait List Administration application allows faculty and staff to enable wait list functionality for individual courses, view students on an active wait list, and more.

Walkie-Talkie devices are available for departmental use across campus.

Intended for changes in access permissions or site text in CMU Microsoft SharePoint Sites.

Technical assistance with Webex, the conferencing solution provided by Cisco

Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.