 Perceptive Content Troubleshooting

Steps to resolve the pop up generated when using an application plan in conjunction with an SAP screen

Adobe PDF and G42 files won't open until the end-user clicks "Launch Associated Application"

Steps to continue processing a batch that is stuck on 'in progress'

To print to the ImageNow printer in colore - Change Color reduction =BW to Color Reduction=Color in the inowprint.ini

Steps to re-enable a user's ability to select a ImageNow Printer capture profile on document capture

Popup error "Could not find an application window that matches the <application plan name> application plan" is presented with attempting to capture a document.

Information for resolving garbled documents after conversion to TIF

Tips to resolve the "Runtime Error" problem related to ImageTray.exe during Perceptive Content client installation

Wildcards no longer work in EP2 Perceptive Content.
Fix private filters to use Contains instead of Starts with and wild cards

Resolving the unexpected behavior of a file prompt when using the ImageNow Printer

Resolving the "The application plan is trying to use an inactive document type" error

when attempting to capture a document the user is presented with a popup error: "The drawer associated with this application plan does not exist."

Tips to resolve the "network connection has been disconnected' error in Perceptive Content

Steps to resolve the version mismatch error that prevents logging in to Perceptive Content

How to rest the toolbars in Perceptive Content

How to repair the ImageNow printer when encountering the "Unable to get CLSID of controller" error

Steps to resolve the inability to print from Perceptive Content

Resolution steps to prevent Perceptive Content from acquiring a new scanner token each time the user opens Capture to capture documents.

Fixing capture profile issues related to the "You don't have sufficient privileges to link with this application plan" error