Error
When attempting to log in to Perceptive Content, the user is prompted with a message saying:
The system cannot establish a connection. The version of the ImageNow Client is not compatible with the ImageNow Server. You must update the ImageNow Client version to match the ImageNow Server before logging in
then lists the client version and server versions.
Cause
The user's client is out of date. The Perceptive Content system requires that the client version be the same version as the server.
Solution
Upgrade the client to the latest supported version by following this article: Perceptive Content: Desktop Client Install / Upgrade.