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Popular Services

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

CMU develops, hosts, and provides support for a number of custom web applications including Course Search & Registration, Degree Progress, and Personnel Transactions.

Access specialized software, UDrive, and PrintQ from anywhere!

Also known as Talisma or CampusNexus CRM.

CMU utilizes SAP enterprise software to manage the core education, business, and administration functions of the University.

Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.

Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.

CMU utilizes Microsoft SharePoint to manage web content.

The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.

Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.

CoursePro service is available to support faculty developing or revising online courses with Blackboard-specific production tasks.

SAP accounts and changes in access must be requested and are subject to supervisor approval.

Request graphic or presentation design assistance.

Request technical assistance with Perceptive Content/ImageNow

Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

Many departments rely on specific and/or unique software and hardware to conduct regular business. Consider this the "catch-all" spot to submit miscellaneous requests related to department-specific or enterprise applications.

Request information about (or access to) the TeamDynamix ITSM or PPM systems.

Do you have a how-to question or need to request information about a CMU device? Submit questions or requests about CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

WebEx accounts include access to Media Center, Training Center, Support Center, and Event Center.

CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.

Request service or consultation from the Health and Medicine Marketing and Communications leads in partnership with Healthcare IT.

The Help Desk provides dedicated mediated classroom support and may dispatch technicians for on-site assistance.

CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.

Request short URLs and assistance with the underlying structure of the CMU web environment.