Popular Services

Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.

Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Software requests for Virtual Lab.

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Generally, most software licensing occurs at the institutional level. Common license requests relate to Adobe Creative Cloud, Dropbox, Qualtrics Survey Software, and various statistical software packages.

Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.

Technical support for Virtual Lab.

Technology acquisition information and request form.

Software Center

Request technical assistance with CampusNexus CRM (Talisma)

The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.

Your Global ID is the username that you will use for most core CMU campus systems.

Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.

Guests may obtain network access by providing the necessary information.

Request technical assistance with SuccessFactors LMS

Digital Signage is available in many locations across main campus and beyond. Slideshows vary across locations, but all provide useful information to their audiences.

Request assistance with the TeamDynamix ITSM system.

Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.

Request graphic or presentation design assistance.

Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.

Request service as a new customer or a new device as an existing customer.

CONNECT CMU provides discounted rates for AT&T, Sprint, and Verizon cellular services.

Do you have a how-to question or need to request information about a CMU device? Submit questions or requests about CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Many departments rely on specific and/or unique software and hardware to conduct regular business. Consider this the "catch-all" spot to submit miscellaneous requests related to department-specific or enterprise applications.