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Popular Services

Access specialized software, UDrive, and PrintQ from anywhere!

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Personal computer repair services are available to all faculty, staff, and students. Labor and part fees apply, and are charged to CMU accounts. Expedited priority service available.

Need software installed? Review your options and request assistance here. These requests will be routed directly to the assigned techs that support your department.

CMU develops, hosts, and provides support for a number of custom web applications including Course Search & Registration, Degree Progress, and Personnel Transactions.

Also known as Talisma or CampusNexus CRM.

Current faculty, staff, and students should connect to Cmich GOLD. Alumni and guests should connect to cmich_open. All devices must be registered before accessing the internet.

CMU utilizes SAP enterprise software to manage the core education, business, and administration functions of the University.

CMU utilizes Microsoft SharePoint to manage web content.

Your Global ID is the username that you will use for most core CMU campus systems.

The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.

Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.

Request technical assistance with Perceptive Content/ImageNow

SAP accounts and changes in access must be requested and are subject to supervisor approval.

Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

Do you have a how-to question or need to request information about a CMU device? Submit questions or requests about CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Request information about (or access to) the TeamDynamix ITSM or PPM systems.

WebEx accounts include access to Media Center, Training Center, Support Center, and Event Center.

The VPN provides a secure method for accessing on-campus resources.

Request on-site technical assistance for special events. These requests will be routed directly to the assigned techs that support your department.

Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.

CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.