Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
This is the shared application for student employees within the Office of Information Technology. It will ask you various questions gauging your overall level of technical knowledge and relationship to the university.
Use this service if you currently have service through CONNECT and would like to make a change.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.
Use this service to cancel your existing CONNECT CMU service(s).
Request technical assistance with Perceptive Content
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Technology acquisition information and request form.
Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.
CONNECT CMU provides discounted rates for AT&T, Sprint, TMobile and Verizon cellular services.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.
Use this service to order TMobile Cellular service. Bring your own phone or buy a new one.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.