Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Use this service if you currently have service through CONNECT and would like to make a change.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
CONNECT CMU provides discounted rates for AT&T, TMobile and Verizon cellular services.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Use this service to cancel your existing CONNECT CMU service(s).
Technology acquisition information and request form.
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
SuccessFactors LMS Request User Access for the Office of Laboratory and Field Safety and Risk Management/Environmental Health and Safety
Request Access to SAP. These SAP accounts and changes in access must be requested and are subject to supervisor approval.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Academic advisors may initiate competency status override requests as warranted by professional judgment.
This request does not remove the missing competency status. The Registrar’s Office will support the student and register them for the courses listed below.
Request CMU assets, devices, and equipment be physically moved from one location to another, or prepared for salvage.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
Submit inquiries regarding billing for CONNECT cellular services
Students are permitted to offset credits and course fees with the recommendation of academic advisors and academic department chairs.
This must happen between the 10th and 25th calendar day after the course begins.