Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific Service Catalog entries.
Use this service if you currently have service through CONNECT and would like to make a change.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Technology acquisition information and request form.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Advancement Team use for tickets related to gift submissions and GAPS requests.
Shared email accounts allow for several people to access, and send email "on-behalf of".
Resource mailboxes are specially tailored for rooms and equipment
Request CMU assets, devices, and equipment be physically moved from one location to another, or prepared for salvage.
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Request Access to SAP. These SAP accounts and changes in access must be requested and are subject to supervisor approval.
CONNECT CMU provides discounted rates for AT&T, TMobile and Verizon cellular services.
This form is to request approver access in TimeClock Plus or modify existing access. Once approved, access will be granted.
Employees who need to access to their own time records do not need to fill out a form; access is granted automatically.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.
Request assistance with the TeamDynamix ITSM system.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Request a license to access a TeamDynamix ticketing application or project management functionality.