Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Technology acquisition information and request form.
Use this service if you currently have service through CONNECT and would like to make a change.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Print Orders can be generated from this form.
Please Note: For Business Card options there is a link on the form
Request Access to SAP. These SAP accounts and changes in access must be requested and are subject to supervisor approval.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Request CMU assets, devices, and equipment be physically moved from one location to another, or prepared for salvage.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
Small Format (Engraving, Decals, Vinyl Updates)
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Use this service to cancel your existing CONNECT CMU service(s).
Report new hires, separations, and existing employees that are changing positions to the Office of Information Technology with as much advanced notice as possible, to ensure appropriate access is adjusted, computers are transitioned/provisioned and important University data is not lost.
Shared email accounts allow for several people to access, and send email "on-behalf of".
Resource mailboxes are specially tailored for rooms and equipment
This is the shared application for student employees within the Office of Information Technology. It will ask you various questions gauging your overall level of technical knowledge and relationship to the university.
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.
CONNECT CMU provides discounted rates for AT&T, TMobile and Verizon cellular services.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring