Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
This is the shared application for student employees within the Office of Information Technology. It will ask you various questions gauging your overall level of technical knowledge and relationship to the university.
Use this service if you currently have service through CONNECT and would like to make a change.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Technology acquisition information and request form.
Use this service to cancel your existing CONNECT CMU service(s).
Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.
Request CMU assets, devices, and equipment be physically moved from one location to another.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Name Changes, SSN Changes, and Date of Birth Corrections for the Registrar's Office
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.