Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Use this service if you currently have service through CONNECT and would like to make a change.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
This is the shared application for student employees within the Office of Information Technology. It will ask you various questions gauging your overall level of technical knowledge and relationship to the university.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Print Orders can be generated from this form.
Please Note: For Business Card options there is a link on the form
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Use this service to cancel your existing CONNECT CMU service(s).
Technology acquisition information and request form.
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
CONNECT CMU provides discounted rates for AT&T, TMobile and Verizon cellular services.
Request Access to SAP. These SAP accounts and changes in access must be requested and are subject to supervisor approval.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
Request CMU assets, devices, and equipment be physically moved from one location to another, or prepared for salvage.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Small Format (Engraving, Decals, Vinyl Updates)
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Shared email accounts allow for several people to access, and send email "on-behalf of".
Resource mailboxes are specially tailored for rooms and equipment
Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.
Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.