Popular Services
If you currently have a CONNECT account and need to upgrade a device.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Use this service if you currently have service through CONNECT and would like to make a change.
This is the shared application for student employees within the Office of Information Technology. It will ask you various questions gauging your overall level of technical knowledge and relationship to the university.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Request Access to SAP. These SAP accounts and changes in access must be requested and are subject to supervisor approval.
Technology acquisition information and request form.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Use this service to cancel your existing CONNECT CMU service(s).
Shared email accounts allow for several people to access, and send email "on-behalf of".
Resource mailboxes are specially tailored for rooms and equipment
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.
CONNECT CMU provides discounted rates for AT&T, TMobile and Verizon cellular services.
Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
Use this service to order TMobile Cellular service. Bring your own phone or buy a new one.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
SuccessFactors LMS Request User Access for the Office of Laboratory and Field Safety and Risk Management/Environmental Health and Safety
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.