Popular Services

If you currently have a CONNECT account and need to upgrade a device.

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Use this service if you currently have service through CONNECT and would like to make a change.

Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.

Use this service to order Verizon cellular service. Bring your own phone or buy a new one.

Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.

Generally, most software licensing occurs at the institutional level. Common license requests relate to Adobe Creative Cloud, Qualtrics Survey Software, and Microsoft Power BI, among others.

The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.

Use this service to cancel your existing CONNECT CMU service(s).

Technology acquisition information and request form.

Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.

Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.

CMU pays for an enterprise-level license that makes Adobe Creative Cloud available to all currently enrolled students and faculty and staff members. This form provides users with options to obtain assistance with all things related to this service. Please, select the option that best fits your needs and proceed accordingly.

Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.

CMU utilizes Microsoft Office 365 for Alumni email and calendaring

CONNECT CMU provides discounted rates for AT&T, Sprint, TMobile and Verizon cellular services.

Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.

Use this service to order TMobile Cellular service. Bring your own phone or buy a new one.

Request CMU assets, devices, and equipment be physically moved from one location to another.

Also referred to as telephone move, add, or change (MAC) requests.

CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.

Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.

Advancement Communication (Alumni or Donors)

General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.