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Technology Acquisitions

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
Quick Links Technology Acquisition request form Pre-approved computers list Overview In accordance with CMU policy and Federal and State laws, technology products and services must be

Blackboard: SafeAssign Originality Report

  1. Knowledge Base
  2. Blackboard
  3. Assessing Learners
  4. SafeAssign & TaskStream
View the SafeAssign Getting Started tutorial to learn how to turn SafeAssign on for Blackboard Assignments. Once an assignment is submitted by a student (or an instructor using Direct Submit) into

Enable Respondus for Assessments

  1. Knowledge Base
  2. Blackboard
  3. Assessing Learners
  4. Exam Security & Respondus Lockdown Browser/Monitor
This guide pertains to Ultra Course View. If your course is in Original Course View, see the Original Course View tutorial collection.   When to Use? Integrate Respondus LockDown Browser

Nudge for macOS

  1. Knowledge Base
  2. Computer, Device, and Printer Support
  3. Apple Products
Nudge is a tool that notifies you when it’s time to update your macOS device; to help your computer remain safe, secure, and compliant with CMU’s Workstation Secure Configurations Policy. Simply

macOS Update Notifications

  1. Knowledge Base
  2. Computer, Device, and Printer Support
  3. Apple Products
In order to maintain the safety and security of your CMU-designated Mac computer, OS updates and security patches must be applied in a timely manner (in accordance with the Workstation Secure

Blackboard (Instructor): Respondus Lockdown Browser AND Respondus Monitor

  1. Knowledge Base
  2. Blackboard
  3. Assessing Learners
  4. Exam Security & Respondus Lockdown Browser/Monitor
Respondus LockDown Browser is a custom web browser that secures the testing environment within Blackboard. If used, LockDown Browser prevents the students’ ability to print, copy, access other web

Upgrading your Mac via CMU Self Service

  1. Knowledge Base
  2. Computer, Device, and Printer Support
  3. Apple Products
  4. macOS
Most updates for your CMU Mac are managed by OIT, but users have some control over when updates will be installed. Your Mac will notify you when there are updates to install. Some software updates

Software Distribution

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. Managed CMU Computer Services
For more information or help with Software Distribution (SCCM Software Center), click the Request Assistance button and fill out the form. The Help Desk will route your question or request to the

Other Department-specific Requests

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. CMU Computer/Device Support
General Information Not sure where to go to reach the technicians assigned to support your department? Or are you not sure where to go to submit a particular question or problem? Click the Request

CMU Device Support

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. CMU Computer/Device Support
General Information Is something wrong with your office computer? Do you need assistance installing software? Are you just not sure where to go to request help with the technology you need in order

Computer Repair Referral

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. Personal Computer/Device Support
Important note about personal computer repair service  Due to ongoing unavailability of resources, paired with a significant year-over-year reduction in the utilization of the service, OIT will

Specialty Virtual Desktop Request

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. Managed CMU Computer Services
General Information Specialty virtual desktop service provides users remote access to a full CMU Windows desktop from anywhere and any device. It is intended for users requiring unique or

Antivirus Management

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. Managed CMU Computer Services
For more information or help with Antivirus Management, click the Request Assistance button and fill out the form. The Help Desk will route your question or request to the appropriate subject-matter

Personal Device Support

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. Personal Computer/Device Support
General Information Do you have a question about your computer or device? Perhaps seeking instructions for completing a certain task, tweaking a setting, or seeking additional informational

Move Technology

  1. Services
  2. Technology Services
  3. All Other Specific Technology Forms and Services
  4. Computer, Device, and Printer Support
  5. CMU Computer/Device Support
General Information To ensure university data protection and business continuity, only technical support teams may submit moving requests to University Stores for technology. Click the Request