Skip to Services content

Computer Repair

General Information

Available to all CMU faculty, staff, and students, our team will diagnose and repair all aspects of personal computing for any major computer brand, including system diagnostics, faulty hardware, drop/spill damage, screen repair, data backup and recovery, insurance repair quotes, and even mobile device evaluation and repair. Apple, Dell, and HP warranty services available.

 

HARDWARE REPAIR SERVICES

Non-Invasive Repair

Repair or replace components that are easily accessible.

  • Memory
  • Wireless / Bluetooth Card
  • Battery
  • CD/DVD Drive
  • Other Field-Replaceable Units

Moderate Repair

Repair or replace components that are not easily accessible. Some disassembly required.

  • Hard Drive
  • Screen
  • Connectors / Cables
  • Trackpad / Keyboard
  • Heat Sink / Cooling Fans
  • Daughterboards

Major Repair

Repair or replace components that require significant time and effort or special tools.

  • Logic Board / Motherboard
  • Chassis / Housings
  • Printers
  • Liquid Spills
  • Accidental Damage
  • Custom Builds

 

SOFTWARE REPAIR SERVICES

Minor Repair

Technicians will attempt to repair software issues without fully reinstalling the operating system. Certain repair methods like Factory Restores or In-place OS installs can return a machine to a useable state but may cause data loss.

Malware/Virus Cleanup

Clean all infections and verify that OS security patches and Antivirus definitions are up to date. Some infections may require a Base OS Reinstall.

Base OS Reinstall

Fully erase the drive then reinstall the operating system and drivers. Data backup is not included.

 

DATA BACKUP SERVICES

Best Effort Backup

Technicians will back up default, built-in User folders only (Documents, Pictures, Desktop items).

USB Flash drives are available for purchase at an additional charge.

Personalized Backup

Back up files and folders specified by the customer. This can include music, movies, and other files.

External hard drives are available for purchase at an additional charge.

Complete Backup

The hard drive is taken out and placed in an external drive enclosure. All data is left untouched.

A replacement drive will be recommended.

 

Cost

Bench Fee

$9. This fee will be charged for all drop-offs. It covers an initial hour of labor used to diagnose the issue and quote solutions and turnaround times.

This fee is waived if quote is approved.

Labor Rate

$36 per Hour. Costs are based on this rate. Services beyond our standard options will be billed at this rate in quarter-hour increments. Parts will be an additional charge.

Expedited Service options are available.

Service Cost
Non-Invasive Repair $18 + Parts
Moderate Repair $54 + Parts
Major Repair $72 + Parts
Minor Repair $36
Malware / Virus Cleanup $54
Base OS Reinstall $72
Best Effort Backup $18
Personalized Backup $36
Complete Backup Free + Parts

 

Expedited Priority Service

$36 Bench Fee + $72 per Hour. If chosen, the troubleshooting process starts immediately after check-in, and a quote is provided within 2 business hours. All labor will be billed at double the normal rate. If we do not provide a quote within the deadline, repair costs de-escalate to standard rates.

 

Eligibility

All faculty, staff, and students.

Related Services

Mobile Device Repair

Residential Services (ResNet)