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Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

Blackboard Transact General Support is used in conjunction with card readers and registers across campus. This should not be confused with the Blackboard Learn online learning management system, which is a separate service.

Requests to unlock an account, create a new account, change an existing account, or deactivate an existing account in Blackboard Transact.

CMU develops, hosts, and provides support for a number of custom web applications including Course Search & Registration, Degree Progress, and Personnel Transactions.

Premium storage is available to CMU employees at a monthly rate, but should be considered only if Microsoft OneDrive File Storage is not a viable solution.

Request support from Covenant Healthcare's Information Technology and Health Information Management teams. Requests include billing and revenue questions, patient chart adjustments, documentation and scanning corrections, etc. Requests may contain ePHI (HIPAA data).

CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.

Request an adjustment or enhancement to a clinical system used by CMU's patient care delivery teams. Requests may contain ePHI (HIPAA data).

Request an add, change, or removal of access for Epic or other clinical software. Users with access to these systems will require HIPAA training to view ePHI.

Request training on clinical software or hardware that may have access to ePHI (HIPAA data). Training will be provided by Healthcare IT staff, or in partnership with eCovenant or our other clinical IT partners.

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Request technical support for malfunctioning clinical software or hardware. Devices in this category may come into contact with ePHI (HIPAA data).

Request service or consultation from the Health and Medicine Marketing and Communications leads in partnership with Healthcare IT.

“HIPAAFILE” is the name of our CAB storage specifically configured for storing and interacting with HIPAA data. From a practical standpoint, it’s very similar to CAB, but it is configured specifically for storing protected data.

Monster CAB is similar to standard CAB storage, except it is geared toward longer-term storage. Storage on Monster CAB is typically more inexpensive than CAB storage, but data loss recovery may take longer, as data stored on it is usually kept mostly for archival purposes.