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Bb Transact Register/Reader Support is used in conjunction with card readers and registers across campus. This should not be confused with the Blackboard Learn online learning management system, which is a separate service.

Premium storage is available to CMU employees at a monthly rate, but should be considered only if Microsoft OneDrive File Storage is not a viable solution.

Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.

Request service or consultation from the Health and Medicine Marketing and Communications leads in partnership with Healthcare IT.

Network Infrastructure Services include Campus Backbone, DNS, Network Registration, Static IP Addresses, and VLAN Management.

An SMTP relay allows Campus users to programmatically send mail from their applications to their target users without having to run their own mail server. Common uses range from servers that may generate high volumes of mail to low volume printers, scanners and multifunction devices. This service can be used where a smart-host is required. This can be used to send mail to both campus and non-campus mail addresses. This service is insulated from spammers by maintaining a table of IPs allowed to relay.


Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.

In addition to the Virtual Lab environment and physical machines located throughout Park Library, there are several smaller computer labs available across campus.

PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.

Central Alert is used to broadcast notifications to thousands of CMU community members (and devices) in the event of an emergency affecting the campus community.

Jabber can be used to exchange instant messages between users both internal and external to CMU, and also allows for voice or video calling.

The Top Hat Classroom/Audience Response System is a 100% web-based solution that offers presenters the ability to interact with face-to-face and online audience members via web-enabled devices (smart phones, tablets, laptops, desktop computers, etc.).

Media Services will provide consultation services to better understand new installation or upgrade requests related to the mediation of classrooms or other spaces.