Options for Resolving Student Issues
When special circumstances arise, you have two options to remedy submission issues. You can clear a test attempt or add an assessment exception. This article provides the steps to clearing, or deleting, the attempt so the student can re-attempt the assessment.
Watch: Grading Actions video.
Clearing an Attempt
- Click on Gradebook tab from the top navigation in the course.
- From the Gradable Items tab, click on the assessment with a submission that needs to be removed.
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- Click on the student’s name who has a submission that needs to be removed.
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The document opens in the Gradebook for grading and annotating.
- The activity is opened in the grading and annotating screen. Click on the 3 dots in the upper right corner and choose Delete to remove the attempt.
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