This guide pertains to Ultra Course View.
If your course is in Original Course View, see the Original Course View tutorial collection.
Options for Resolving Student Issues
When special circumstances arise, you have two options to remedy submission issues. You can clear a test attempt or add an assessment exception. This article provides the steps to clearing, or deleting, the attempt so the student can re-attempt the assessment.
Watch: Grading Actions video.
Clearing an Attempt
- Click on Gradebook tab from the top navigation in the course.
- From the Gradable Items tab, click on the assessment with a submission that needs to be removed.
- Click on the student’s name who has a submission that needs to be removed.
The document opens in the Gradebook for grading and annotating.
- The activity is opened in the grading and annotating screen. Click on the 3 dots in the upper right corner and choose Delete to remove the attempt.