This guide pertains to Ultra Course View.
If your course is in Original Course View, see the Original Course View tutorial collection.
Options for Resolving Student Issues
When special circumstances arise, you have two options to remedy submission issues. You can clear a test attempt or add an assessment exception. This article provides the steps to clearing, or deleting, the attempt so the student can re-attempt the assessment.
Watch: Grading Actions video.
Clearing an Attempt
- Click on Gradebook tab from the top navigation in the course.
- From List View, Gradable Items tab, click on the assessment that has a submission that needs to be removed.
- Click on the student’s name, who has a submission that needs to be removed.
The document opens in the Gradebook for grading and annotating.
- Click on the 3 dots to the right of the Gradebook window and choose the Delete option to remove the attempt.
