International Student Onboarding Process Reference

Obtaining your 4-Digit Account PIN

Search your email for an email from CMU with the subject line “You are in”, it should contain your PIN.

If Your PIN is Not Known

If you do not have your PIN, or access to the account that it was sent to, please contact the office of International Outreach and Recruitment.

Email: / Phone/Text: (989) 774-1619

Setting up Your CMU Global ID Account

Visit and follow the on-screen instructions. For additional assistance, please contact the OIT Help Desk (contact info below).

Setting Up Your DUO Mobile Application

NOTE: International students (those without US residency status) are granted a 30-day exception window from when they are admitted before the required Duo Multi-Factor Authentication (MFA) protection is enforced on their accounts during the setup process at This is intended to allow for a smoother experience coordinating the additional steps and requirements imposed on international students after they are admitted as they apply for housing, register for courses, and address other administrative needs to start attending CMU. Students will receive email notification 7 days prior to MFA being enforced as this 30-day exception window concludes that points to Knowledge Base content and provides contact information for the OIT Help Desk to assist.


  1. Install Duo Mobile from your phone's app (Play Store, Apple App Store, etc.)
  2. Open your phone’s browser, then visit
  3. Click Enroll Now
  4. Click the Start Setup button
  5. Select Tablet as your device. (Even if your mobile device is a cell phone). Click Continue
  6. Click Take me to Duo Mobile
    1. If you’re on a computer, bring up the option to scan a QR code or send an activation link instead
  7. Your Duo app will open and take you through a brief setup
    1. If you’re on a computer, open the Duo app on your phone, set up a new connection, and scan the QR code. That will take you through the Duo set up in the app
  8. Now, when you are prompted for MFA, just open the prompt on your phone and accept it

Processing I-20 documents

This process requires a couple of steps:

  1. Wait until you receive explicit instruction from the office of International Recruitment to proceed. You will be unable to continue this process if you have not already set up a Global ID Account and waited 5 business days
  2. Visit (formerly and log in with your CMU Credentials.

    If you run into issues accessing this, wait 5 business days for data processing, and then try once again. Then, if issues persist, please contact the office of International/Graduate Admissions at
  3. Complete the steps listed on the website

Contacting Offices for Issues/Questions

International Outreach and Recruitment  (both undergrad and grad international)
Responsible for:

  • Admissions
  • Documents for application process
  • Admission letter and PIN
  • I-20 process (initial)
  • Student visa questions
  • Can be reached at or 989-774-1619 (can be texted with Whatsapp) / (or for I-20 related questions)

Office of Global Engagement
Responsible for:

  • Questions about arriving to campus
  • Student after they arrive to campus
  • Orientation
  • Student Check in
  • Maintaining status here at CMU
  • I-20 questions after they arrive to campus
  • Can be reached at

Domestic graduate recruitment can be reached at

Office of Information Technology Help Desk
Responsible for:

  • DUO Mobile
  • General Technical Support
  • Can be reached at or 989-774-3662 or


Article ID: 36675
Tue 12/7/21 9:30 AM
Thu 3/23/23 2:32 PM