My Favorite Services (186)
Do you require assistance with a device or software package used to maintain, increase, or improve your functional capabilities interacting with technology in an administrative or academic role? Inquire about more information here!
CMU pays for an enterprise-level license that makes Adobe Creative Cloud available to all currently enrolled students and faculty and staff members. This form provides users with options to obtain assistance with all things related to this service. Please, select the option that best fits your needs and proceed accordingly.
Advancement Communication (Alumni or Donors)
CMU utilizes Microsoft Office 365 for Alumni email and calendaring
Use this service to order AT&T Cellular service. Bring your own phone or buy a new one.
Internal use for athletics employees to submit a work order.
Use this form to authorize the release of information under FERPA.
Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.
Request for a new enhancement or third-party integration to Blackboard Learn, or a change to an existing enhancement/integration.
Request to create merged course shells in Blackboard Learn
Modality Change Request (Should be filed by the Registrar's Office Only)
Cable TV streaming service is available through SpectrumU.
In addition to the Virtual Lab environment and physical machines located throughout Park Library, there are several smaller computer labs available across campus.
PrintQ is the campus-wide print management system. All undergraduate and graduate students receive printing allocation as long as they are registered for courses.
Request an official communication from CBA to internal or external audiences
Request content to be displayed on digital signage in Grawn Hall
Graphic design services, including flyers, posters, and logo/branding, for CBA
Request photography services for events
Requests to record an event or produce a video for promotional or educational purposes
Central Alert is used to broadcast notifications to thousands of CMU community members (and devices) in the event of an emergency affecting the campus community.
Central Mobile ID offers CMU students, faculty, and staff members the ability to use their Android or Apple phone as their mobile ID instead of a traditional physical ID card, allowing a more convenient way to physically access spaces around campus, swipe in to residential restaurants, or pay for items on campus.
Use this form to change or correct your date of birth in the Registrar's Office.
Use this form to request a change to your legal name with the Registrar's Office
Use this service if you currently have service through CONNECT and would like to make a change.
Use this form for changing or adding an Alternate Preferred or Chosen First Name with the Registrar's Office.
Use this form to change or correct your Social Security Number with the Registrar's Office
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
Request graphic or presentation design assistance.
Request assistance and/or studio time from CIS’s Creative Media Production staff to help you create multiple digital lectures for your course.
TL Pro services provide individualized, confidential support in the preparation, design, enhancement, management, and delivery of course content for any offering modality. Complete this form to request any of our diverse and strategic teaching and learning services.
All aspects of TL Pro services are confidential and non-evaluative.
The focused nature of our TL Pro services allows consultants to confidentially engage with limited elements, or “snapshot” views, of course components. Thus, any/all elements of this engagement will remain confidential and are NOT intended to evaluate an educator’s instructional efficacy. As such, any/all service artifacts (including but not limited to survey data and consultant feedback) are provided to requesting instructors only, and will not be shared with any other individual under any circumstances. Instructors wishing to share service report documents outside of TL Pro engagements, should do so at their own discretion.
Request an adjustment or enhancement to a clinical system used by CMU's patient care delivery teams. Requests may contain ePHI (HIPAA data).
Request a custom report from data within CMU's supported Electronic Medical Record systems.
Request training on clinical software or hardware that may have access to ePHI (HIPAA data). Training will be provided by Healthcare IT staff, or in partnership with eCovenant or our other clinical IT partners.
CLO3D Training Non-Credit Application
CMED FSA Re-Credentialing
Create an exception account
CMED FSA Credentialing form is designed to collect information about possible CMU Employees
CMU Blogs-related requests. Get help with an existing blog or request a new one.
Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.
Do you need help? Request help with (or report problems about) CMU equipment here. These requests will be routed directly to the assigned techs that support your department.
Web Content Management Question or Request is intended for changes in access permissions or site text in CMU's legacy website (www2).
Request assistance with the CMU Student Opinion Survey (SOS) as administered through Course Evaluations & Surveys (formerly EvaluationKIT).
The CMU website is hosted within our Content Management System (CMS) Sitefinity managed by UComm's Digital Strategy Team.
Use CMU's purchasing power to your advantage!
CMU students, faculty, and staff needing personal computer repair are encouraged to review external-to-CMU options available in the local Mt. Pleasant area.
Submit inquiries regarding billing for CONNECT cellular services
Use this service to cancel your existing CONNECT CMU service(s).
CONNECT CMU provides discounted rates for AT&T, Sprint, TMobile and Verizon cellular services.
Request to rent a device from CONNECT
This form is used to contact Human Resources Benefits and Wellness office
This service offering is to report an issue (something is broken\not working) with the Course Search and Registration application.
Faculty and staff can request a new recruiting campaign to be built in Slate
Admissions staff can request a new recruiting print piece not part of a larger campaign.
Faculty and staff can request a new recruiting email to be built in Slate (not part of a larger campaign)
Faculty and staff can request a new Facebook, Facebook group, Instagram or TikTok post not part of a larger campaign.
Faculty and staff can request assistance creating a recruiting event with related forms and communications in Slate.
Faculty and staff can request a new page or report a necessary update to an existing page under cmich.edu/admissions-aid.
This service offering is to report an issue (something is broken\not working) with the Degree Progress application.
Request a new Degree Progress Admin account, security change, or general assistance with the account acquisition or modification process, click on the Degree Progress Admin Account button.
Commonly referred to as a “CAB share” or “department share,” CAB storage is network-based storage hosted and managed by CMU. They are traditional “fileshares” and are usually granted to offices or departments, with access locked down only for departmental use.
Digital Signage is available in many locations across main campus and beyond. Slideshows vary across locations, but all provide useful information to their audiences.
Request a Yodeck sign as new hardware or replacement of existing digital signage hardware
DocuSign is a way to create and send a document(s) (envelopes) through email or a series of emails (Workflow) to collect signatures.
Request support from Covenant Healthcare's Information Technology and Health Information Management teams. Requests include billing and revenue questions, patient chart adjustments, documentation and scanning corrections, etc. Requests may contain ePHI (HIPAA data).
CMU utilizes Microsoft Office 365 for all faculty, staff, and student email and calendaring.
CMU employs Microsoft's Exchange Online Protection (EOP) for protecting your email from Spam, Viruses and Phishing attempts.
Report new hires, separations, and existing employees that are changing positions to the Office of Information Technology with as much advanced notice as possible, to ensure appropriate access is adjusted, computers are transitioned/provisioned and important University data is not lost.
Request assistance with any aspect of technology relating to the Esports Center and CMU's competitive gaming events here.
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.
Request technical assistance in automating and managing communications with CMU Faculty and Staff.
Financial aid data requests from OSFA.
Fundraiser Performance Management (FPM) is the fundraising dashboard and reporting tool used by Advancement for tracking the health and wellness of the donor pipline.
Issue presented for GAPS review.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Internal use for the Gift Staff to keep track of things they are working on.
Your Global ID is the username that you will use for most core CMU campus systems.
OIT has a number of security measures in place to help protect the account information of all faculty, staff, students, and alumni. Deactivating account access is one potential outcome if suspicious activity has been detected.
A Guest Account can be assigned to short term visitors, conference attendees, collaborators, and colleagues at other institutions who visit CMU and require temporary access to technology resources.
Health Savings Account (HSA) Certification
Health Savings Account (HSA)
Enrollment / Change Form
Request technical support for malfunctioning clinical software or hardware. Devices in this category may come into contact with ePHI (HIPAA data).
Report new hires or existing employees that are changing positions to the Office of Information Technology at least two weeks in advance. Audience: Business units supported by Healthcare IT and MEP IT.
Request access to a non-HIPAA computer system for a subordinate or request a permission change for computing resources that you own, such as research file shares. Audience: Business units supported by Healthcare IT and MEP IT.
Report employee separations to the Office of Information Technology. Audience: Business units supported by Healthcare IT and MEP IT.
Report a student’s change of expected graduation year or other status change that requires modifications of IT systems. Audience: Business units supported by Healthcare IT and MEP IT.
Add or remove members from HIPAA Workforce Roles. Audience: Owners of HIPAA Workforce Roles.
Integrations enable connecting data between applications across the organization using integration platforms for automation and monitoring.
Self-help resources are available at kb.cmich.edu.
Request assistance with a variety of Library services and resources.
Generally, most software licensing occurs at the institutional level. Common license requests relate to Adobe Creative Cloud, Qualtrics Survey Software, and various statistical software packages like SPSS.
Request new Listserv Lists.
Submit a print job to the Makerbot Innovation Center.
The Help Desk provides dedicated mediated classroom support and may dispatch technicians for on-site assistance.
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Every student and employee at CMU has access to a terabyte of cloud-based storage through OneDrive for Business. OneDrive can be access through any web browser from any computer or through a sync client that can be used to automatically sync a location on your computer—much like many people are accustomed to doing already through Dropbox or Google Drive. If you're looking for an easy way to collaborate with your peers and colleagues, OneDrive is probably a great fit for you.
Millennium is the Donor Management System used by CMU and is the system of record for all Alumni and Donor data as well as Emeriti.
Millennium is the Donor Management System used by CMU and is the system of record for all Alumni and Donor data as well as Emeriti. This form is used to request access be granted or deleted to\from the system.
Intended for reporting when a CMU developed and hosted custom mobile applications is no longer fully functioning - for example, CMICH Health Screen.
Request CMU assets, devices, and equipment be physically moved from one location to another.
CMU faculty and staff are required to use Duo Mobile MFA.
Support services for course materials listed with the CMU Bookstore and on the “My Textbooks” menu button in Blackboard.
Name Changes, SSN Changes, and Date of Birth Corrections for the Registrar's Office
Internal form for Innovation and Online employees to submit ideas for new opportunities
Media Services will provide consultation services to better understand new installation or upgrade requests related to the mediation of classrooms or other spaces.
Request technical assistance for either Vector Solutions or SuccessFactors LMS
Submit a new non-credit professional development request
Request on-site technical assistance for special events. These requests will be routed directly to the assigned techs that support your department.
If your need is not defined above, use this form to request other clinical support assistance from Healthcare IT. Requests may contain ePHI (HIPAA data).
This service offering is to report an issue (something is broken\not working) with the "other" custom web applications.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Other Eligible Individual (OEI) Eligibility Form
Many departments rely on specific and/or unique software and hardware to support the academic needs of each area. Consider this the "catch-all" spot to submit miscellaneous requests related to academic applications.
Many departments rely on specific and/or unique software and hardware to conduct regular business. Consider this the "catch-all" spot to submit miscellaneous requests related to department-specific or enterprise applications.
Request technical assistance with Perceptive Content
Request the removal of Student Employee permissions (full or departmental) from a Perceptive Content/ImageNow account.
Request the "departmental" removal of Staff or Faculty Perceptive permissions when the employee leaves your department but will continue working for CMU.
Note** All regular Staff and Faculty will automatically be "fully" removed after their status in SAP has changed.
Request new or additional access to Perceptive Content and/or existing drawer implementations.
Note** This online form will not remove users from groups. All comments on this form should be directed to the "Data Owner \ Approver" as OIT doesn't read these requests.
Do you have a how-to question or need to request information about your personal device? Submit it here!
Voice over Internet Protocol (VoIP) telephone service is a replacement for legacy (analog) telephone service.
Cameras, alarm panels, and access control help provide Physical Security and protect members of the CMU community and CMU assets.
Request a memorial/honorarium bench or tree
Technical assistance with ProSAM
Request access to ProSAM for managing financial aid
Slate users can report an error or a break that is impacting functionality.
The Data Warehouse extracts and marshals data from various source systems including SLCM, FI, and HR.
For Admissions staff that need to have a previous communication re-sent.
Faculty and staff can request assistance with CMU’s recruitment CRM system. Common requests include adding/removing a user, building queries and reports, and creating a registration form for a recruiting event.
Request graphic design services for digital internal and external communications, such as social media, email, presentations, and websites.
Request graphic design services for printed internal and external materials, such as mailers, brochures, postcards infographics, invitations, and advertisements. Also use this section to request written work such as taglines, biographies, stories and scripts/statements.
Request assistance with IT-related compliance for research, grants, and contracts.
Faculty, staff, and students utilize the residential housing application to apply to live on campus, set lifestyle preferences, and choose accommodations.
Network connectivity assistance, Office 365 application and email configuration assistance, and operating system security services are provided to on-campus residents at no charge.
Office 365 has mailboxes specially tailored for rooms and equipment so that these resources can be scheduled for use in the Calendar.
RNL Engage (previously called CampusCall) is the cloud-based, outbound phonathon calling program used by Annual Giving in Advancement for fundraising via telephone.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
Request Access to SAP. SAP accounts and changes in access must be requested and are subject to supervisor approval.
Request this service if you already have an active SAP account, but you are locked out or require a new password.
SAP Security Support: Common issues like my access has changed, lost access, favorites have changed, or other SAP security related issues/concerns.
Virtualized desktop environment intended for researchers is available at monthly or annual rates.
Need an exception to one or more security controls? Start here, and your request will be routed directly to the assigned techs that support your department for review.
Shared email accounts, also known as logon-by accounts, allow for several people to access, and send email on-behalf of said account.
SharePoint provides users the tools to be more productive through tight integration with other major Microsoft Office products.
The Web Director was created to maintain a managed and functional environment for redirects. This service offering can be used to request new short URLs or changes to existing ones.
Supporting the delivery of education to future health professionals and physicians requires many unique technologies including clinical recording, clinical evaluations, and virtual patient simulators.
Many unique IT applications, services, and partnerships are established to support administrative operations for CMU and CMU Partners.
Provides users remote access to a full CMU Windows desktop from anywhere and any device.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost.
Request technical assistance with Engage CRM
Request access to the SuccessFactors LMS.
Request changes to a user's privileges in SuccessFactors LMS
Request onboarding to manage and deliver non-academic training via SuccessFactors LMS
Admission Communications will coordinate the process of obtaining a design file for swag (give-away items).
Standardized syllabus creation and management involves the use of the Syllabus Build Tool, also known as the SBT.
Request a license to access a TeamDynamix ticketing application or project management functionality.
Request assistance with the TeamDynamix ITSM system.
Technology acquisition information and request form.
The Technology Awareness and Training Team (TATT) provides self-paced training materials and hosts informative webinar and workshops that covers the enterprise-level technologies available at CMU.
Also referred to as telephone move, add, or change (MAC) requests.
Communicate your message to alumni, donors, and friends using the ThankView platform
This form should be used to request an email video from students, faculty, staff, alumni, donors, and friends to compile and create a new video for a thank you, solicitations, graduation, or any kind of message you can think of. Submit this Thankview Request Form and a data request 7-10 business days before your requested send date. This will be reviewed and approved by the Thankview Committee before starting the project.
Time Clock Plus is the university's NEW time and attendance system
Time Clock Plus approver access request form.
Use this service to order TMobile Cellular service. Bring your own phone or buy a new one.
The Top Hat Classroom/Audience Response System is a 100% web-based solution that offers professors and presenters the ability to interact with face-to-face and online audience members via web-enabled devices (smart phones, tablets, laptops, desktop computers, etc.). The system is primarily used in course-related scenarios, but can also be used for meetings, special events, and more. Additionally, the system offers the ability to author, adopt, and assign interactive electronic textbooks, course notes, question packs, slide decks, handouts, and other Open Educational Resources (OER) to students. Please, complete this form and provide as much information as possible regarding your interest in using the system as part of a course or in a general audience environment. For example: course or event name, term or date of event, estimated number of students or audience members, if you require training, special needs, etc.
Transact General Support is used in conjunction with card readers and registers across campus.
Requests to unlock an account, create a new account, change an existing account, or deactivate an existing account in Transact.
If you currently have a CONNECT account and need to upgrade a device.
Verification of Non-Participation
Use this service to order Verizon cellular service. Bring your own phone or buy a new one.
Technical support for Virtual Lab.
Request a new Wait List Administration account, security change, or general assistance with the account acquisition or modification process, click on the Request Account/Change button.
Issues accessing any web content or any other accessibility issues.
The Web Content Management service is intended to be used for making requests related to CMU's current (cmich.edu) and Legacy (www2.cmich.edu) website. This will include service offerings such as Short URL Requests and Web Accessibility Issues.
Technical assistance with Webex, the conferencing solution provided by Cisco
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
Use this form to request a class withdrawal reinstatement with the Registrar's Office.
This service offering is to report an issue (something is broken\not working) with the Workflow application.
Requests related to the Print Services XMpie Server/Application