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Error
When attempting to capture (print) a document into Perceptive Content using the ImageNow Printer virtual printer, the user is not prompted with the capture profile selection dialog:
Cause
This is caused by a user checking the Always user this profile option in the capture profile select dialog (as seen above).
Solution
NOTE: The ability to unset this option is restricted to most users and is granted via membership in the CMU-ManageCaptureProfiles Perceptive Content group. Membership is granted via the Perceptive Content: Process - Security Request and approved by the Applications team.
- Initiate remote support session with the user
- Log in to Perceptive Content as Help Desk manager user - the permissions to remove the default setting are granted via membership in a Perceptive Content group
- Click Settings > Options > Capture > Manage Profile List...
- Select a profile with source type Printer and click Modify
- Check the Set as the default Printer profile and click OK
- Open the profile back up and un-check Set as the default Printer profile and click OK
- Log out of the Help Desk manager account
- Ask the user to log in as themselves
- Open any document (PDF, Word, Notepad, etc) and print to the ImageNow Printer
- If successful, the user will see an ImageNow Print dialog to select the capture profile (options will vary)
- Counsel user to not select Always use this profile option as doing so will prevent the user from unsetting the option without OIT assistance
If the user still does not see the ImageNow Print dialog and no Printer profiles have default settings, there may be a problem with the application that requires re-installation. Direct the ticket to the user's assigned tech group and attach the Perceptive Content: Desktop Client Install / Upgrade knowledge base article to the ticket for reference.