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This article will introduce and explain the CoursePro Service.
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What is CoursePro?
CoursePro is a service that will assist Course Developers and instructors add content to their Blackboard course shells.
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Who can submit projects to CoursePro?
Course Developers, as well as individuals who are listed as an instructor for a course shell, may request assistance.
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What type of projects can be requested?
CoursePro will assist instructors with Blackboard course content creation and deployment. The course instructor is responsible for providing all necessary material and information required for the project. Course Content typically takes the form of Course Materials, Assignments and Assessments. Example projects may include, but are not limited to, the building of exams / quizzes, setup of exams / quizzes, assignments, discussion forums, folders, media links and other objects within the course.
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How is a CoursePro request submitted?
CoursePro requests maybe submitted through the Client Portal here: CIS Course Production Support (CoursePro)
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What happens once a project request has been submitted?
The CoursePro request will be monitored like any ticket. The personnel working on the request will follow up with the requestor and initiate appropriate communication. This follow up communication will typically include:
- Clarification and Verification of the request
- Setting Expectations
- Identifying material as well as the format of the materials to be supplied by the requestor
- A description of the action plan the CoursePro personnel will initiate in order to meet the objective
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How long will it take for tasks added to the CoursePro queue to be finished?
CoursePro requests are expected to take many forms and as such will be treated as individual cases. The instructions, as well as the material received from the requestor, will influence the resolution time of the request. Every effort will be made by the CoursePro personnel to meet the expectations set in the initial follow up phase.
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How should files associated with a CoursePro project be transferred to the CoursePro team?
The required material of a CoursePro project is expected to take many forms. The following transfer methods are expected.
- Email
- File Shares (Departmental shared folders, CMU OneDrive, DropBox)
- Ticket Attachments
- Physical Media
The methods of material transfer will be identified in the initial follow up phase as well as in the development of the project.
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How can I check on the status of a CoursePro project?
The requestor will receive updates to the CoursePro request in several ways:
- The requestor will be in contact with CoursePro personnel and as such will have an ongoing communication protocol established
- Requestors will receive a link via the Help Desk ticket system which will enable them to view documented updates to the CoursePro ticket
- The requestor can call the Help Desk at (989) 774-3662 and check to see what updates have been posted to the ticket
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